Customer Service Supervisor
Wowrack
- Penuh waktu
- Hybrid • Surabaya
- Rp8.000.000 – 11.000.000
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Deskripsi Pekerjaan
- Supervise and provide feedback to the customer service team, ensuring smooth daily operations.
- Provide support to customer service staff when needed, assisting with complex tasks and resolving issues.
- Investigate and resolve customer complaints, ensuring consistently high levels of customer satisfaction.
- Effectively manage ticketing flow and coverage to ensure efficient handling of customer inquiries.
- Train team members on customer service best practices and company policies maintain high-quality service standards.
- Oversee the development and implementation of service policies, keeping both staff and customers informed.
- Maintain accurate documentation of customer service activities and compile performance reports.
- Collaborate with the Support team to ensure excellent service delivery and seamless coordination between teams.
Kualifikasi
- Bachelor's degree in any major, preferably in Communication, International Relation, Computer Science, or related field.
- Minimum 5 years of proven experience in a supervisory or leadership role within a customer service environment.
- Customer service orientation, proven experience in customer service support.
- Strong problem-solving skills with the ability to manage and resolve customer complaints effectively.
- Proficiency in English, excellent verbal and written communication skills.
- Proficiency in using customer service software and ticketing systems.
- Experience working with global customers in the IT industry is a plus.
- Availability for 24/7 on-call support.
Tips Menjaga Diri
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Wowrack bergerak di bidang Information Technology and Services termasuk dari Cloud, Datacenter/Colocation, Managed Services, System Integrator, Security, Data Backup, Bandwidth Delivery and Internet Service Provider (ISP). Pengalaman kami yang mendalam berakar dari kolaborasi dengan entitas global di lintas industri. Dengan lokasi di Surabaya dan Jakarta, kami melayani seluruh Asia Pacific yang berfokus pada pencapaian keberhasilan mitra dengan menawarkan berbagai solusi unggulan. Untuk detail lebih lengkap, kunjungi: www.wowrack.com.
