The Customer Service Group Leader’s main task is to control all of Customer Service operational process is accurate, always follow SOP with “Customer First” orientation.
- Ensure all of the complain from customer solved, and at least fullfill the customer expectation.
- Create and monitor staff daily working schedule.
- Propose and always updating the Customer Service Standart Operating Procedure in order to always exceed customer satisfaction
- A customer service supervisor participates in the meetings with the customer service managers and presents daily work report to them
- Always keep the cleanliness in the entire are of the store.
- Always keep the customer satisfaction
- To perform and support any additional tasks instructed to accomplish the company’s goals
- Experienced : Customer service and cashier procedure, Planning and organizing, initiative, flexibility, presentation skills
- Skill : Good communication skill, problem solving, have strong leadership, complaint handling, computer literate and knowledge in MS Office.
Apply as Priority1 priority slot left
We partner directly with companies so they can prioritize your application
- Competitive Salary
- THR / Bonus system
- Period Leave
Visit us at http://www.aeonstore.id/
ÆON is the largest retailer in Asia.
ÆON is a retail network comprising around 300 consolidated subsidiaries and 26 equity-method affiliated companies.
In Indonesia ÆON has just opened its first Retail Store inside AEON Mall BSD City, Tangerang at May 2015, and planning to open more GMS (General Merchandising Store) and Supermarket type stores around Jabodetabek area in near future.
See Our Group Video Profile..
Our Facebook Account
Our Instagram Account
Our Store Site