Customer Service Operation
Akulaku Indonesia
- Kontrak
- On-site • Jakarta Pusat
- Negotiable
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Deskripsi Pekerjaan
- Have a deep understanding of all Akulaku and its' product knowledge
- Prepare proper and accurate special complaints handling (in accordance with standard workflow and SLA) with fast speed
- Responsible for communicating with customers by telephone or email: provide accurate and complete information to the customer
- Record and maintain databases related to customer complaints (inquiries, comments, complaints, and action taken)
- Responsible for collaborating and escalating unsolved issues to stakeholders
- Support a culture of continuous improvement by analyzing the root cause of customer complaints, then providing feedback to related stakeholders
Kualifikasi
- Diploma Degree (D3) or Bachelor's Degree, any major
- No year of work experience required, but preferably someone with work experience as Customer Service in E-commerce/Financial Technology company
- Understand Bahasa Indonesia and basic English (daily conversation and able to write + read English documents) are mandatory
- A person who has good communication skill, attention to detail, high motivation to acquire new knowledge and skills
- Able to adapt effortlessly to fast-paced environments and work in a team
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Akulaku is a leading banking and digital finance platform in Southeast Asia, with a presence in Indonesia, the Philippines, and Malaysia. Akulaku exists to help meet the daily financial needs of underserved customers in emerging markets through digital banking, digital financing, digital investment, and insurance brokerage services.
In addition to the Akulaku virtual credit card and ecommerce platform, the company operates Asetku, an online wealth management platform and Neobank, a mobile digital bank supported by Bank Neo Commerce. Akulaku’s mission is to serve 50 million users across Southeast Asia by the year 2025.
