Customer Service Officer

Aldmic COOPN Digital

Rekruter aktif 7h lalu

Penuh waktu
On-site • Jakarta Barat

Min. 1 years of experience

Negotiable

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Rekruter aktif 7h lalu

Deskripsi Pekerjaan

- Respond to customer inquiries and requests in a timely, professional, and courteous manner across different communication channels (phone, email, chat, etc.).
- Provide detailed information about products, services, and company policies.
- Resolve customer complaints and issues efficiently and professionally, aiming to turn negative experiences into positive outcomes.
- Escalate complex issues to the relevant departments or senior staff when necessary.
- Maintain records of customer interactions, transactions, comments, and complaints.
- Prepare and maintain reports on customer feedback and service trends to help improve the customer experience.
- Ensure high levels of customer satisfaction by meeting or exceeding performance standards and service level agreements (SLAs).
- Ensure adherence to company policies and procedures when handling customer inquiries and complaints.
- Follow up with customers after resolving their issues to ensure satisfaction and gather feedback on service quality.
- Work closely with other departments (sales, technical support, billing, etc.) to ensure customers' needs are met and problems are resolved.
Collaborate with the customer service team to share insights, improve processes, and deliver consistent service.
- Ability to prioritize tasks, manage workload effectively, and meet deadlines or service level agreements (SLAs).

Kualifikasi

- High school diploma or equivalent is generally required; a bachelor’s degree in business, communications, or a related field is a plus.
- Previous experience in a customer service or related role is preferred, typically 1-3 years.
- Excellent verbal and written communication skills.
- Ability to explain information clearly and confidently to customers, adapting communication style to their needs.
- Strong problem-solving abilities to identify and resolve customer issues efficiently.
- Ability to remain calm and composed under pressure or in challenging situations.
- Friendly, approachable, and empathetic demeanor to build strong relationships with customers.
- Ability to work well with customers, colleagues, and other departments.
- Accuracy in entering customer data, processing orders, and documenting customer interactions.
- Ability to prioritize tasks, manage workload effectively, and meet deadlines or service level agreements (SLAs).
- Proficiency in using computers, software applications, and communication tools (e.g., phone systems, email, live chat).

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Tentang Aldmic COOPN Digital

Selengkapnya

Aldmic COOPN Digital is a merchant aggregator that is specialized in F&B. We are a bespoke corporate loyalty program that manages loyalty program for companies We also launched Paysgift. Which is the first Mobile Gifting Business in South East Asia.

Industri

Teknologi, Informasi, Dan Internet

Lokasi

Jakarta, Indonesia

Ukuran Perusahaan

1–50 employees