Customer Service Manager
HappyFresh
- Penuh waktu
- On-site • Jakarta
- Negotiable
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Deskripsi Pekerjaan
- Stay updated on company strategies, industry trends, and developments, with a focus on enhancing customer experience.
- Develop and implement performance strategies to ensure resource and budget goals are met effectively.
- Lead and inspire a high-performing team that prioritizes excellent customer service and consistently goes the extra mile for customers.
- Collaborate with business stakeholders to address and resolve customer operations process challenges, fully embedding necessary changes.
- Take ownership of contact center operations to maintain seamless functionality.
- Design and implement processes to optimize all customer touchpoints and enhance the overall customer journey.
- Define and drive strategic direction across customer service operations.
- Recruit, mentor, and develop customer service team members, fostering a culture of excellence through encouragement and empowerment.
- Analyze operational performance from a customer service perspective and present actionable insights.
- Monitor daily operational activities to ensure service levels and targets are consistently met.
Kualifikasi
- Bachelor’s degree in any field or higher qualifications related to customer service.
- Proven experience in a customer service leadership role.
- 3–5 years of management experience in customer service or a related field.
- Preferably experience in retail, hospitality, or similar industries.
- Strong analytical skills to evaluate and improve service performance.
- Excellent communication and problem-solving abilities.
- Proven ability to inspire, coach, and develop team members.
- Highly detail-oriented with a hands-on, proactive approach.
- Exceptional organizational and multitasking skills.
- A strong work ethic and a commitment to delivering outstanding results.
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Grocery shopping is easy, said no one ever! Nobody likes cardio in the supermarket, looking for an empty parking bay, lining up and, God forbid, traffic jams. There is more to life than just reaching for that loaf of bread on the top shelf at the store. Enter the solution!
We are HappyFresh, Southeast Asia’s leading grocery e-commerce company that is hell-bent on delivering a simplified life by revolutionizing how you and many households get their groceries.
Our HappyFresh app grants access to over 400 partnered supermarkets and specialty stores that echo our cause to change the grocery shopping landscape.
Customers can also shop from our HappyFresh Supermarket, which offers greater shopping flexibility. Enjoy express and scheduled grocery deliveries, fewer out-of-stock moments, competitive prices and more.
We hold through to 5 cultural pillars that serve as our mantra behind our day-to-day tasks and interactions with our teammates, laying the foundation for a more conducive and productive work culture. They are:
- Customer, Customer, Customer
- Ownership and Deliver Impact
- Team Player
- Openness
- Self Mastery
Beyond our strive towards solving the problem that is grocery shopping, we look to address the needs and wants of local communities and create a future where groceries will never be a problem in the modern world.
