Customer Service Lead

Jet Commerce

Penuh waktu
On-site • Yogyakarta

Min. 1 years of experience

Negotiable

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Deskripsi Pekerjaan

Responsibilities:

Maintain and develop internal support and live-chat quality standards.
Ability to generate sales in customer service experience.
Manage & create the procedures, policies and standards in customer service department.
Develop a comprehensive service to enquiring customers.
Improve customer service experience, create engaged customers and facilitate organic growth.
Manage and maintain relation with brand partner/platform clients.
Set a clear mission and deploy strategies focused towards that mission.
Analyze all customer service metrics and how the support team’s performance affects those KPIs.
Create strategies to improve support KPIs.
Maintain accurate records and document all customer service activities and discussions.

Kualifikasi

Requirements:

Bachelor Degree or above all majors.
Experience in the customer service space, especially live-chat e-commerce.
Proven track record of analytical skills.
Leadership skill to manage team agent.
Hands-on experience in customer service expert.
Problem solving and decision making.
Good organizational skills, knowledgeable in goal-setting practices.
Examples of data visualization abilities and understanding of support metrics.
Perception of basic business metrics and how support impacts those.
Experience in e-commerce operation is preferable.

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Tentang Jet Commerce

Selengkapnya

Jet Commerce is the one-stop-solution for your e-commerce business development. We act not only as brands' sales drive engine, but also as their marketing propaganda frontier. Our services includes Store Operation, Digital Marketing, Creative Design, Photo and Video, Customer Relation Management, Omnichannel system and Fulﬁllment.

We have now based in few of the fastest growing e-commerce countries being Indonesia, Vietnam, Thailand, Philippines, China and Malaysia.

Industri

ECommerce Enabler

Lokasi

Jakarta Utara, Indonesia

Ukuran Perusahaan

– employees

Budaya

Innovative

We strive to constantly pursue innovation of our products and services

Fast-Paced

Swift in handling new challenges and producing new ideas to improve

Energetic

Here, we work together to make the dream work