Customer Service E-commerce
PT Dachin Etech Global
- Penuh waktu
- On-site • Bekasi Regency
- Rp5.000.000 – 5.500.000
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Deskripsi Pekerjaan
Responsibilities
- Provide guidance to Customers from product consultation and purchase according to the pre-sales procedure.
- Analyse and investigate the problem/barrier that occurred in the transaction process.
- Handling the after-sales inquiries in accordance with after-sales requirements and procedures.
- Manage the after-sales evaluation in a timely manner, and follow up the adverse evaluation within two working days.
- Record and promptly follow up on the after-sales problems by liaising with the relevant Department/function according to each complaint.
- Conduct regular checking on the planning, constructive action to be made and ensure the quality of stores, make a list, and analyze the feedback in after-sales service. According to the data and information, Customer
- Service Executive shall report to the Customer Service Manager to ensure the quality of pre-sales services.
- Maintain communication and provide necessary information on the delivery process to the Customer.
- Regularly send promotion messages to old customers based on actual store content.
- Make a list and analysis regarding the problem and improvement on the methods in Customer relationships and provide constructive feedback for improvement to the Customer Service Manager.
Kualifikasi
Qualifications
- Min. Diploma III or above, major is not specified; passionate in e-commerce
- Preferable at least 1 year of e-commerce customer service or offline sales experience
- Good communication skills - verbal and written, listening skills
- Attention to detail and accuracy
- Familiar with the basic process and basic knowledge of shopping platforms
- Adaptability, initiative, and stress tolerance
- Must be able to speak English actively
- Willing to be placed in the Cikarang Pusat
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PT. Dachin Etech Global is a data-driven Direct-to-Consumer (DTC) brand creator targeting consumers in Southeast Asia, with a strong focus on the Indonesian market. The core competence of DACHIN lies in its data collection and analytics engine, which processes, analyzes, and utilizes data from multiple touchpoints experienced by its customers throughout their journey with DACHIN's brands. This comprehensive customer profiling enables the creation of captivating DTC brands tailored to meet the evolving demands and consumption behavior of its customers.
DACHIN's managed brands span across three categories: Lifestyle (ecentio, freemir, AONEZ, COOGER), Consumer Electronics (ECLE, INBEX, Mobeo), and Beauty (HerBaay). Each brand achieves remarkable sales performance on various online marketplace platforms. For instance, ecentio is the top-selling lunch box and water bottle brand, freemir leads in cookware sales, and INBEX is the number one photography accessories brand across Indonesia.
DACHIN strives to build an all-encompassing ecosystem to enhance its customers' brand experience throughout their journey. Key components of this ecosystem include DACHIN's in-house distribution and fulfillment capabilities, which not only ensure prompt delivery but also analyze, process, and leverage post-sale data to cultivate a deeper understanding of its customers, and its Performance Marketing expertise that drives customer acquisition and engagement.
DACHIN's sales channels encompass a diverse range of platforms, including online B2C & B2B marketplaces, offline B2B & B2C, social commerce, and private channels. This omnichannel approach allows DACHIN's brands to reach a wide audience and cater to various consumption preferences.
By focusing on customer satisfaction and being a DTC brand creator who continually touches the heart, DACHIN aims to deliver sustainable value for customers and employees alike.
