Customer Service E-Commerce
Serial
- Penuh waktu
- On-site • Jakarta Barat
- Negotiable
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Deskripsi Pekerjaan
- Melayani chats yang masuk ke semua marketplace/channel dengan cepat dan tepat
- Mengatasi keluhan/komplain customer dengan ramah, sabar dan profesional
- Handle retur
- Membalas review customer
- Mengelola sistem marketplace (upload produk, check stok, harga dan proses pesanan)
- Memastikan semua penjualan berlangsung dengan lancar dan sesuai SOP
Kualifikasi
- Bersedia bekerja keras, gesit, bertanggung jawab dan mampu bekerja dalam tekanan
- Mempunyai inisiatif tinggi (proaktif)
- Disiplin waktu
- Team player
- Memiliki kemampuan berkomunikasi dengan baik secara verbal maupun tulis dan mampu melayani customer dengan ramah dan sabar
- Bersedia bekerja weekend dan pada malam hari
- Menguasai Microsoft Office dengan sangat baik
Tips Menjaga Diri
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At SERIAL, we're not just a retail and distribution company – we're trendsetters, tastemakers, and purveyors of the extraordinary. Based in the vibrant heart of Jakarta, Indonesia, SERIAL is your gateway to a world where style meets substance, where innovation intertwines seamlessly with everyday life.
As the exclusive sole distributor of coveted brands like Corkcicle, Owala, & Baggu in Indonesia, we bring you more than just products; we bring you experiences that redefine the way you live, work, and play.
But SERIAL is more than just a destination for exceptional products – it's a community of like-minded individuals united by a passion for innovation, sustainability, and style. From curated events and workshops to exclusive offers and collaborations, we're here to inspire and empower you to live your best life, one stylish innovation at a time.
Welcome to SERIAL – where lifestyle is elevated, and ordinary moments become extraordinary adventures.
