Customer Service Associate
Dealls (YC W22)
- Penuh waktu
- Remote
- Negotiable
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Deskripsi Pekerjaan
- Assist the customer experience team in providing timely and effective resolution of customer inquiries, concerns, and complaints via various communication channels (WhatsApp, email, social media, etc.)
- Maintain a high level of professionalism, empathy, and customer focus while interacting with customers to ensure a positive experience
- Collaborate with team members to gather and analyze customer feedback, identifying trends and areas for improvement
- Help in creating and maintaining a comprehensive knowledge base or FAQ resource to support customer inquiries
- Complete administrative tasks such as data entry, documentation, and reporting as required
Kualifikasi
- Strong verbal and written communication skills in English and Bahasa
- Excellent interpersonal skills and the ability to build positive relationships with customers and team members
- Empathy, patience, and a customer-centric mindset to provide exceptional service and resolve customer issues effectively
- Strong problem-solving and critical-thinking skills, with the ability to analyze situations and provide appropriate solutions
- Availability to work a flexible schedule
Tips Menjaga Diri
Perusahaan dan Lowongan di Dealls tidak meminta data pribadi, informasi rekening, atau pungutan ketika melamar. Hindari juga lowongan Google Form / Grup Telegram tanpa keabsahan yang jelas.
Dealls is Indonesia's largest job portal & mentoring platform. We help people easily find jobs to top Indonesian companies for internship and full-time roles.
As you might have already heard about us, we are revolutionizing how Indonesian engage with employers. Many Indonesian students are talented, ambitious, but never found a better opportunity for themselves. Our team is driven by the vision to democratize information and knowledge, thus opportunities. We think what we build will allow Indonesian students to have a chance to self develop and have a better future.
Our founder is a Harvard graduate, and has gathered a strong team with burning passion to help Indonesian discover opportunities they deserve! 🚀 In 1 year, we amassed 2mio+ users, got funded by YCombinator, and awarded the Best App of 2021 by GooglePlay, beating 3 unicorns and tens of others.
We are looking for passionate and committed individuals who look forward to working in a fast-paced entrepreneurial environment. Join us to have the opportunity to make decisions to drive a huge difference and impact for Indonesia youths! Here in Dealls, you’ll work closely with our board members. We are preferably looking for applicants who are proficient in both Bahasa and English.
