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Howel and Co

Customer Service

Job Description

  • Reply to customer chat from the provided platform (marketplace, e.g: Shopee, Tokopedia, Instagram, etc)
  • Follow up on pending orders, Sales (unfinished orders), and shipping (order process)
  • Ensuring orders that are input and processed are following customer request
  • Coordinate with other related divisions if there's a change request form the customer
  • Confirm if there's a returned item or complaint
  • Make daily reports (including daily cases)
  • Reply to customer reviews from available platforms

Requirements

  • Min. Diploma/Bachelor's Degree from any major
  • Good communication skills and ability to communicate with customers/buyer
  • Fast typing and basic computer skills
  • Can work with a team
  • Able to work in 24 hours-shifting, weekend and national holiday
  • Basic English skill is a plus

Job Information

Experience Requirement
Freshgrad
Junior (1-3 YoE)
Job Type
Full–Time
Salary
Rp4.200.000 – 4.950.000
Location
On-site
Jakarta Barat, Indonesia

Benefits

  • Medical Insurance
    Medical Insurance
  • Dental Insurance
    Dental Insurance
  • Casual Dress Code
    Casual Dress Code
  • Employee Discounts
    Employee Discounts
  • THR / Bonus system
    THR / Bonus system
  • Company Outings
    Company Outings

Skills Needed

Basic Computer
Fast Typing
Good Communication
About Howel and Co
Learn More

Started in 2015, Howel and Co is the leading gift & souvenir brand in Indonesia that aspires to provide premium, essential, and customizable gifts that are perfect for every moment.

Awarded as a TOP BRAND, we have curated 10+ product lines ranging from bath collections and prayer sets to delightful selections for children. With a commitment to exquisite quality and craftsmanship, we have worked with some well-known figures and companies across Indonesia. It is our mission to make gifting a convenient and enjoyable experience for both the giver and the recipient.

We believe that a purposeful gift creates meaningful and lasting memories, and we're here to ensure that your every gifting experience is truly special. Join #HowelPeople in the journey to create the perfect gift for everyone.

Industry
Retail/Fashion, F&B, Start-Up, Financial,
Location
Jakarta Barat, Indonesia
Company Size
>100 employees

Culture

Innovative
We strive to constantly pursue innovation of our products and services
Fast-Paced
Swift in handling new challenges and producing new ideas to improve
Passionate
Strong belief and efforts are the base to achieve long term success
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