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Howel and Co

Customer Service

Job Description

  • Reply to customer chat from the provided platform (marketplace, e.g: Shopee, Tokopedia, Instagram, etc)
  • Follow up on pending orders, Sales (unfinished orders), and shipping (order process)
  • Ensuring orders that are input and processed are following customer request
  • Coordinate with other related divisions if there's a change request form the customer
  • Confirm if there's a returned item or complaint
  • Make daily reports (including daily cases)
  • Reply to customer reviews from available platforms


  • Min. Diploma/Bachelor's Degree from any major
  • Good communication skills and ability to communicate with customers/buyer
  • Fast typing and basic computer skills
  • Can work with a team
  • Able to work in 24 hours-shifting, weekend and national holiday
  • Basic English skill is a plus

Job Information

Experience Requirement
Junior (1-3 YoE)
Job Type
Rp4.200.000 – 4.950.000
Jakarta Barat, Indonesia


  • Medical Insurance
    Medical Insurance
  • Dental Insurance
    Dental Insurance
  • Casual Dress Code
    Casual Dress Code
  • Employee Discounts
    Employee Discounts
  • THR / Bonus system
    THR / Bonus system
  • Company Outings
    Company Outings

Skills Needed

Basic Computer
Fast Typing
Good Communication
About Howel and Co
Learn More

Started in 2015, Howel and Co is the leading gift & souvenir brand in Indonesia that aspires to provide premium, essential, and customizable gifts that are perfect for every moment.

Awarded as a TOP BRAND, we have curated 10+ product lines ranging from bath collections and prayer sets to delightful selections for children. With a commitment to exquisite quality and craftsmanship, we have worked with some well-known figures and companies across Indonesia. It is our mission to make gifting a convenient and enjoyable experience for both the giver and the recipient.

We believe that a purposeful gift creates meaningful and lasting memories, and we're here to ensure that your every gifting experience is truly special. Join #HowelPeople in the journey to create the perfect gift for everyone.

Retail/Fashion, F&B, Start-Up, Financial,
Jakarta Barat, Indonesia
Company Size
>100 employees


We strive to constantly pursue innovation of our products and services
Swift in handling new challenges and producing new ideas to improve
Strong belief and efforts are the base to achieve long term success
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