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Customer Service

Finture

Rekruter aktif 5j lalu

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Deskripsi Pekerjaan

  • Handle customer inquiries and complaints through live chat in a timely, professional, and empathetic manner.
  • Provide accurate information regarding products, services, account status, and company policies.
  • Resolve customer issues at the first point of contact or escalate complex cases to the appropriate team.
  • Maintain a high level of customer satisfaction while meeting service quality and productivity KPIs.
  • Document all customer interactions accurately in the CRM or ticketing system.
  • Collaborate with internal teams to ensure prompt issue resolution and a seamless customer experience.
  • Follow company policies, SOPs, and regulatory requirements in every customer interaction. Continuously identify opportunities to improve customer experience and operational efficiency.

Kualifikasi

  • Minimum 1 year of experience as a Customer Service Representative, preferably in a fintech, banking, e-commerce, or technology company.
  • Proven experience in handling customer inquiries via live chat as the primary communication channel.
  • Excellent written communication skills with strong grammar and typing accuracy.
  • Strong problem-solving skills and the ability to handle customer complaints professionally. Able to multitask and manage multiple chat conversations simultaneously.
  • Customer-oriented with a positive attitude and excellent interpersonal skills.
  • Familiar with CRM systems, ticketing platforms, or customer support tools.
  • Willing to work on a rotating shift schedule, including weekends and public holidays if required.
  • Proficient in Microsoft Office or Google Workspace.
  • Bachelor's degree or Diploma in any discipline is preferred.
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Tips Menjaga Diri

Perusahaan dan Lowongan di Dealls tidak meminta data pribadi, informasi rekening, atau pungutan ketika melamar. Hindari juga lowongan Google Form / Grup Telegram tanpa keabsahan yang jelas.

Tentang Finture
Selengkapnya
Industri
education
Lokasi
Jakarta Selatan, Indonesia
Ukuran Perusahaan
– employees
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