Customer Service
PT XanhSM Green & Smart Mobility
- Penuh waktu
- On-site • Jakarta Pusat
- Negotiable
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Deskripsi Pekerjaan
- Manage and respond to information and inquiries from various communication channels in a timely and professional manner.
- Support and assist customers and drivers by identifying issues and providing effective solutions throughout the service process.
- Offer clear consultation and guidance related to GreenSM’s products, services, and programs.
- Conduct surveys to gather valuable feedback and measure satisfaction levels — helping us continuously improve product quality, service, and after-sales experiences.
- Collaborate with the team to implement sales and service initiatives, including promotions, loyalty programs, and engagement campaigns.
- Record feedback, identify improvement opportunities, and propose actionable solutions to enhance overall customer and driver satisfaction.
Kualifikasi
- Minimum Diploma (D3) degree in any major.
- Fluent in English, both spoken and written.
- Willing to work on shifts, including weekends and public holidays, to support 24/7 operations.
- At least 1–2 years of experience in Customer Service; experience in driver or partner support will be a strong plus.
- Excellent communication and interpersonal skills — able to handle different personalities with empathy and professionalism.
- A problem-solving mindset with a proactive, customer- and driver-oriented attitude.
- Comfortable working under pressure and in a fast-paced, dynamic environment.
Tips Menjaga Diri
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XanhSM Indonesia: Leading the Way in Sustainable Mobility Solutions
XanhSM Indonesia is part of GSM, an innovative technology firm that offers Vietnam's premier all-electric multi-service platform, now expanding its revolutionary approach to Southeast Asia. We provide reliable and eco-friendly mobility solutions, including electric taxis, motorbikes, and on-demand express services.
Our Mission:
To create a sustainable, green, and convenient transportation ecosystem that empowers communities to embrace a greener, smarter future. We believe in driving positive change and shaping a technologically advanced landscape for everyone.
Key Achievements by GSM in Just One Year:
- Became the second-largest ride-hailing platform in Vietnam, rapidly establishing itself as a leading player.
- Launched a groundbreaking product that has significantly impacted the transportation industry.
- Earned recognition as one of Vietnam's top 10 highlights within its economy.
The Road Ahead:
XanhSM Indonesia is committed to pushing the boundaries of innovation and sustainability in transportation. Join us in our mission to pioneer the future of mobility across the region and contribute to a cleaner, more sustainable environment for all.
Together, we are creating the blueprint for a green and intelligent future.
