Customer Service

PT Indonesia Fintopia Technology (Easycash)

Rekruter aktif 7h lalu

Kontrak
On-site • Jakarta Selatan

Min. 1-3 Years Experience

Rp5.400.000 – 6.500.000

Rekruter aktif 7h lalu

Deskripsi Pekerjaan

Handle inbound call and Live chat (complaint, inquiry and other request), giving prompt answers to customer questions
Handle and gather confidential information from customer
Prepare report activity and report complaint and feedback from customer
Handling dispute process or help customer to solve the problem they have with our product
Escalate unresolved issues to relevant internal teams

Kualifikasi

At least 1 year(s) of working experience in Call Center
Education Requirement Diploma Degree from any major
Strong verbal communication and interpersonal skill
Proficiency working on a computer/basic computer software and administration
AFPI Customer Service Certification

Tentang PT Indonesia Fintopia Technology (Easycash)

Selengkapnya

Fintopia Indonesia (PT Indonesia Fintopia Technology) is a subsidiary of Fintopia Inc. Founded in 2015 and headquartered in Beijing, China. Fintopia Inc. provides affordable financial services for everyone, especially for those unbanked and underserved. Fintopia Inc. quickly expands across Asia with Indonesia being its second largest market by transaction volume.

Fintopia Indonesia (established in 2017), led by its product Easycash, has 24 million cumulative registered users and has provided IDR30.5 trillion of total accumulative loans since its establishment. The company has more than 4 millions total accumulated borrowers with various backgrounds, such as small business owners, farmers, students, and other professions

Industri

Tech Company, Fintech

Lokasi

Jakarta, Indonesia

Ukuran Perusahaan

50–100 employees

Budaya

Collaborative

Here, we work together to make the dream work

Fast-Paced

Swift in handling new challenges and producing new ideas to improve

Open

Outstanding result stems from a free and welcoming enviroment