Customer Service
PT Indonesia Fintopia Technology (Easycash)
- Kontrak
- On-site • Jakarta Selatan
- Rp5.070.000 – 6.000.000
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Deskripsi Pekerjaan
Role and Responsibilities :
- Handle inbound call and Live chat (complaint, inquiry and other request), giving prompt answers to customer questions
- Handle and gather confidential information from customer
- Prepare report activity and report complaint and feedback from customer
- Handling dispute process or help customer to solve the problem they have with our product
- Escalate unresolved issues to relevant internal teams
Kualifikasi
Minimum Qualifications and Education Requirements:
- At least 1 year(s) of working experience in Call Center
- Education Requirement Diploma Degree from any major
- Strong verbal communication and interpersonal skill
- Proficiency working on a computer/basic computer software and administration
- AFPI Customer Service Certification
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Fintopia Indonesia (PT Indonesia Fintopia Technology) is a subsidiary of Fintopia Inc. Founded in 2015 and headquartered in Beijing, China. Fintopia Inc. provides affordable financial services for everyone, especially for those unbanked and underserved. Fintopia Inc. quickly expands across Asia with Indonesia being its second largest market by transaction volume.
Fintopia Indonesia (established in 2017), led by its product Easycash, has 24 million cumulative registered users and has provided IDR30.5 trillion of total accumulative loans since its establishment. The company has more than 4 millions total accumulated borrowers with various backgrounds, such as small business owners, farmers, students, and other professions
