Customer Relationship Management Manager
Delamibrands
- Penuh waktu
- On-site • Tangerang
- Negotiable
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Deskripsi Pekerjaan
- Customer Segmentation: Analyze and categorize customer data to create targeted segments that enable personalized marketing and enhance engagement across different customer groups.
- Customer Retention and Loyalty: Develop and manage loyalty programs and retention strategies aimed at strengthening customer relationships, increasing repeat purchases, and boosting overall satisfaction.
- Customer Insight: Use data analytics to derive actionable insights on customer preferences, behaviors, and trends. Leverage these insights to inform marketing strategies and optimize customer experiences.
- Customer Journey Mapping & Experience Enhancement: Map the customer journey across all touchpoints, identifying areas for improvement. Collaborate with cross-functional teams to enhance customer experience, ensuring a seamless, engaging journey with our brand.
Kualifikasi
- Bachelor’s degree in Marketing, Business Administration, Data Analytics, or a related field.
- Minimum 8 years of experience in CRM, customer engagement, or related roles, preferably in retail or fashion industries.
- Proficiency in CRM tools.
- Strong analytical skills with experience in data segmentation, customer journey mapping, and deriving actionable insights.
- Familiarity with loyalty program management and retention strategies.
- Advanced knowledge of data visualization tools (e.g., Tableau, Power BI) and proficiency in Excel.
- A passion for creating personalized, meaningful customer experiences.
Tips Menjaga Diri
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We are fashion.
Attracting more than 500 million consumers across Indonesia, Malaysia, Vietnam, Philippines and beyond Delamibrands' portfolio includes some of the most iconic titles in fashion: Executive, COLORBOX, et cetera, Wrangler, Tirajeans, Wood and Jenahara.
With more than 300 stores and backed up by strong digital presence, our omni channel creates an integrated and cohesive customer experience no matter how or where a customer reaches out.
We believe that great people and partners make Delamibrands a great company.
Let's create the future together.
Click below to know more how you can make it happen.
WEBSITE: http://www.delamibrands.com
