Customer Relationship Management Manager
Torch.id
- Penuh waktu
- On-site • Bandung
- Negotiable
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Deskripsi Pekerjaan
Job Overview:
We are looking for a CRM Manager to join our growing team! You will play a leadership role and responsibility to develop and execute CRM strategy to maximize customer value and longevity.
Job description
- Manage the overall customer experience and build strong relationships with customers to improve retention and drive revenue growth.
- Develop and implement strategies to improve customer engagement, value, and longevity
- Define customer base segment management/CRM, channel mix optimization, and volume targets
- Develop customer segmentation based on analytical model
- Establish the capability tool set required to deliver base management strategy today and tomorrow.
- Input into proposition development carried out by product / design owners and advise of base management implications on specific initiatives.
- Work closely with other departments, such as sales and marketing, to develop and execute customer retention and acquisition strategies
- Analyze customer data to identify trends and opportunities for improvement
- Develop and implement customer loyalty programs
- Ensure compliance with data privacy regulations and maintain accurate customer records
- Communicate effectively with customers through various channels, including email, social media, ecommerce platforms, and smartphone instant messaging
Kualifikasi
Job requirements:
- Bachelor's in Marketing, Business Management, Industrial Engineering, or a related field from a reputable university, with min. GPA of 3.00/4.00.
- At least 5-8 years of experience in Customer relationship management, customer lifecycle management, customer value management, and marketing
- Having deep understanding of CRM practices particularly in making commercial logic, plan, P&L, and campaign platform capability building
- Willing to work onsite in Bandung headquarter either full-time or hybrid
- Customer-obsessed and has the experience to define customer segmentation based on sound analytical approach
- Having customer research background is a preferable
- Proficiency in using data and analytics to evaluate campaign efficiency
- Sound leadership and people management skills
- Excellent communication and presentation skills
- Strong logical approach and commercial sense
- Highly analytical to make data-driven decisions
- Knowledgeable of customer relationship management platform, software and tools
- Familiarity with data privacy regulations
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Torch.id is a prominent Indonesian brand, provider of bags, luggages, traveling apparels and gears — which leverages data-driven research and design— to deliver innovative solutions to its customers.
With a strong presence in Indonesian e-commerce since 2015, Torch.id is now expanding its reach through O2O stores in major Indonesian cities 🛒.
As a growth company, Torch.id has won three prestigious national awards, including two Indonesian Good Design Awards and the Anugerah Bangga Buatan Indonesia Award 🏆. In addition to these national recognitions, Torch.id has also received an international acclaim, the Golden Bauhinia Cup 🏆.
These awards show how much we care about the our beloved customers, the quality of our products and how innovation has been embedded in our DNA. These things also show how hard our great team works and grows 👥.
We aspire to become a prominent local brand with a global reach in the near future 🚀🌍.
Join us! We look forward for the opportunity to collaborare with like-minded individuals who share our aspirations and demonstrate a strong commitment to achieving success💪!
