Customer Onboarding Specialist

HiToko Indonesia

Rekruter aktif 7h lalu

Penuh waktu
On-site • Jakarta Pusat

Min. 1 years of experience

Negotiable

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Rekruter aktif 7h lalu

Deskripsi Pekerjaan

Responsibilities:

Promote a “customer first” environment at all times.
Surveying customers to know more about their needs & requirements and delivering solutions.
Measure activation rates of customers during onboarding.
Creating and re-thinking the onboarding flow based on customer activation rates.
Continuously educate, empower customers till they reach the aha moment.
Understand the goals & objectives of new customers and translate those needs appropriately through the implementation and onboarding process.
Prepare training materials and train clients in software platform basics and provide progressive guidance throughout the implementation and campaign launch process.
Manage the provisioning process, including the creation of groups/user and any others area that requires modifications.
Track and hit key implementation milestones.
Plugging gaps with communication via phone or zoom call.

Kualifikasi

Requirements:

Bachelor's degree in any field.
At least 2 years of experience in Customer Onboarding, Implementation, and more at SaaS company or any digital products.
Familiar with Omnichannel and E-Commerce is preferable.
Have experience as product trainer.
Customer first mentality; ability to empathize and build customer loyalty.
Critical thinking and proven complex problem solving skills required.
Good at facilitating meetings and virtual workshops.
Simple and effective written and verbal communication skills.
Project management experience is a must.
Strong organizational and analytical skills. Attention to detail.
Willing to do Offline visit on Jabodetabek if needed
Fluent in English (Speaking & Writing), Mandarin is a plus

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Tentang HiToko Indonesia

Selengkapnya

HiToko is a revolutionary SaaS-based omnichannel platform that helps business owners from across Asia to build their stores across e-commerce platforms and offline sales channels. HiToko comes with various services such as Order Management, Stock Management, Product Management, CRM, After Sales System, Reporting, and also Supply Chain. With one app, all selling businesses can now be more efficient in increasing sales and maximizing sales value through HiToko's Supply Chain system.

Industri

SaaS

Lokasi

Jakarta Pusat, Indonesia

Ukuran Perusahaan

1–50 employees

Budaya

Adaptable

Our team is flexible and resilient in the face of adversities

Collaborative

Here, we work together to make the dream work

Fast-Paced

Swift in handling new challenges and producing new ideas to improve