Customer Loyalty Experience Officer
MODENA
- Kontrak
- On-site • Jakarta Selatan
- Negotiable
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Deskripsi Pekerjaan
- Loyalty Program Development: Design and implement innovative customer loyalty programs to improve customer retention, satisfaction, and brand engagement.
- Data Analysis: Analyze customer data to better understand behavior, preferences, and needs, using insights to optimize loyalty strategies and enhance customer experience.
- Customer Engagement: Develop and implement customer engagement initiatives to foster stronger connections and improve overall customer experience.
- Customer Journey Assessment: Assess various aspects of the customer journey, from initial contact to point of sale, and provide actionable feedback to enhance overall customer satisfaction and drive business improvements.
Kualifikasi
- Bachelor’s degree in Business, Marketing, or a related field.
- 1–3 years of experience in loyalty program management, customer engagement, or a related area.
- Strong analytical skills with the ability to derive actionable insights from customer data.
- Excellent communication and interpersonal skills.
- Creative, customer-focused, and able to work independently or in a team environment.
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Founded in the 1960s in Northern Italy, MODENA is a global technology group of companies. Since 1981, MODENA has strategically shifted its operations to Asia. Its playing fields cover Home, Professional, Technology, Energy, and Mobility, which are supported by an innovative design studio in Italy and R&D centers across the world. MODENA products are manufactured and distributed, under international certifications and management systems, ensuring seamless integration into global markets.
Today, MODENA’s vision is to become a driving force towards an interconnected world. MODENA’s product lines are continuously upgraded with a mission to elevate the everyday human experience. Highly engineered with modern designs and cutting-edge technology such as Internet of Things (IoT), MODENA is committed to bringing the smartest, most interconnected innovations to modern consumers for a better world, better future.
At MODENA, our diverse and talented team is at the heart of our growth. They bring creativity and expertise to everything we do.
To discover more, please visit our website at www.modena.com.
