Customer Experience Staff (Social Media)
FIT HUB
Pelamar Masih Sedikit- Kontrak
- On-site • Indonesia
- Tidak Ditampilkan
Deskripsi Pekerjaan
- Respond promptly and professionally to customer inquiries and feedback on various channels (e.g., Instagram, Twitter, Facebook, WhatsApp, E-mail, TikTok).
- Handle customer complaints with a solution-oriented mindset while following company policies and procedures.
- Manage operations tickets related to product or service inquiries using the company’s platform.
- Accurately log interactions, issues, and resolutions for internal tracking and quality assurance.
- Collaborate cross-functionally with internal teams (e.g., Maintenance, Tech) to resolve customer issues efficiently.
- Proactively escalate complex issues or trends to relevant departments for further action.
- Monitor social media mentions and sentiment to identify opportunities for service recovery or positive engagement.
- Maintain performance metrics including response time, resolution rate, and customer satisfaction score (CSAT).
Kualifikasi
- Minimum 2-3 years of experience in customer care or social media administration, preferably in a fast-paced or customer-centric industry.
- Strong analytical skills to assess customer inquiries and determine the most suitable responses or actions.
- Strong problem-solving skills and the ability to handle difficult or sensitive situations with empathy and professionalism.
- High attention to detail and accuracy in communication and documentation.
- Excellent communication skills, both written and verbal, with the ability to articulate complex ideas clearly and concisely.
- Able to work a shifting schedule including evenings, weekends, and public holidays.
- Proficient in CRM systems, helpdesk systems, support tools, and skilled in Google Sheets.
- A customer-centric mindset with a genuine passion for delivering outstanding service and ensuring customer satisfaction.
- Ability to work collaboratively in a team environment and adapt to a fast-paced, dynamic work environment.
FIT HUB adalah perusahaan Health & Wellness dengan misi membuat hidup sehat lebih mudah diakses oleh semua orang di Indonesia. 💪🇮🇩
Sebagai brand gym terbesar di Indonesia dengan 130+ cabang, FIT HUB menghadirkan fasilitas dan program kebugaran yang terjangkau namun tetap berkualitas di berbagai kota.
Kami percaya bahwa perubahan besar dimulai dari mereka yang menemani perjalanan member setiap hari. 🤝
Didukung oleh ratusan karyawan, setiap peran di FIT HUB memiliki dampak nyata bagi pengalaman dan perkembangan member.
Sebagai perusahaan yang terus bertumbuh dan didukung oleh investor, FIT HUB menawarkan jenjang karier yang jelas serta benefit karyawan yang kompetitif di industri gym. 🚀
Kami membuka peluang bagi setiap individu untuk berkembang dan membangun karier jangka panjang di dunia kebugaran.
