Customer Experience Specialist
Dealls (YC W22)
- Penuh waktu
- On-site • Jakarta
- Rp5.000.000 – 7.500.000
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Deskripsi Pekerjaan
You will support Dealls’ HRIS product (KantorKu) by assisting clients during setup and usage—both online (chat/email) and offline (on-site). Your role is to ensure clients feel supported, issues are handled, and the system runs smoothly for them.
- Support clients during the setup and onboarding of our HRIS platform, either remotely or on-site.
- Develop and maintain a robust knowledge base of product information, FAQs, and troubleshooting guides, using clear and concise language tailored for a B2B audience.
- Provide full support for product implementation, data migration (either remotely or on-site), and suggest the best solution to address clients' HR needs.
- Become the primary point of contact for day-to-day customer inquiries, addressing concerns, and ensuring a positive customer experience.
- Track document, and report client issues, bugs, feedback, and feature requests to internal Product & Tech teams.
- Stay up-to-date on product updates and features to effectively assist customers.
- Analyze customer feedback and translate it into actionable insights to enhance product development and customer experience strategies.
Kualifikasi
- Freshgrads with passion in customer experience with fast learning ability are welcomed.
- Min. 1–2 years experience in customer service, client success, or product implementation—preferably in SaaS, tech startup, or HRIS industry.
- Strong analytical and problem-solving skills with a focus on finding solutions.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Able to work independently or in a team, and meet agreed SLA/turnaround time.
- A passion for customer satisfaction and a commitment to continuous learning.
- Willing to travel for site visits / offline support.
- Experience with knowledge base creation, content management systems, and omnichannel support tool is a plus.
Tips Menjaga Diri
Perusahaan dan Lowongan di Dealls tidak meminta data pribadi, informasi rekening, atau pungutan ketika melamar. Hindari juga lowongan Google Form / Grup Telegram tanpa keabsahan yang jelas.
Dealls is Indonesia's largest job portal & mentoring platform. We help people easily find jobs to top Indonesian companies for internship and full-time roles.
As you might have already heard about us, we are revolutionizing how Indonesian engage with employers. Many Indonesian students are talented, ambitious, but never found a better opportunity for themselves. Our team is driven by the vision to democratize information and knowledge, thus opportunities. We think what we build will allow Indonesian students to have a chance to self develop and have a better future.
Our founder is a Harvard graduate, and has gathered a strong team with burning passion to help Indonesian discover opportunities they deserve! 🚀 In 1 year, we amassed 2mio+ users, got funded by YCombinator, and awarded the Best App of 2021 by GooglePlay, beating 3 unicorns and tens of others.
We are looking for passionate and committed individuals who look forward to working in a fast-paced entrepreneurial environment. Join us to have the opportunity to make decisions to drive a huge difference and impact for Indonesia youths! Here in Dealls, you’ll work closely with our board members. We are preferably looking for applicants who are proficient in both Bahasa and English.
