Customer Experience Specialist
Dealls (YC W22)
- Penuh waktu
- On-site • Jakarta
- Rp5.000.000 – 7.500.000
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Deskripsi Pekerjaan
The Customer Experience Specialist is responsible for providing exceptional customer service and support to our B2B clients.
- Become the primary point of contact for day-to-day customer inquiries, addressing concerns, and ensuring a positive customer experience.
- Develop and maintain a robust knowledge base of product information, FAQs, and troubleshooting guides, using clear and concise language tailored for a B2B audience.
- Provide full support for product implementation & suggest the best solution to address clients' HR needs
- Stay up-to-date on product updates and features to effectively assist customers.
- Analyze customer feedback and translate it into actionable insights to enhance product development and customer experience strategies.
Kualifikasi
- Freshgrads with passion in customer experience with fast learning ability are welcomed
- Minimum 1 year of experience in customer service or a related field, preferably in a B2B environment is a huge plus
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Strong analytical and problem-solving skills with a focus on finding solutions.
- Experience with knowledge base creation and content management systems is a plus.
- A passion for customer satisfaction and a commitment to continuous learning.
Tips Menjaga Diri
Perusahaan dan Lowongan di Dealls tidak meminta data pribadi, informasi rekening, atau pungutan ketika melamar. Hindari juga lowongan Google Form / Grup Telegram tanpa keabsahan yang jelas.
Dealls is Indonesia's largest job portal & mentoring platform. We help people easily find jobs to top Indonesian companies for internship and full-time roles.
As you might have already heard about us, we are revolutionizing how Indonesian engage with employers. Many Indonesian students are talented, ambitious, but never found a better opportunity for themselves. Our team is driven by the vision to democratize information and knowledge, thus opportunities. We think what we build will allow Indonesian students to have a chance to self develop and have a better future.
Our founder is a Harvard graduate, and has gathered a strong team with burning passion to help Indonesian discover opportunities they deserve! 🚀 In 1 year, we amassed 2mio+ users, got funded by YCombinator, and awarded the Best App of 2021 by GooglePlay, beating 3 unicorns and tens of others.
We are looking for passionate and committed individuals who look forward to working in a fast-paced entrepreneurial environment. Join us to have the opportunity to make decisions to drive a huge difference and impact for Indonesia youths! Here in Dealls, you’ll work closely with our board members. We are preferably looking for applicants who are proficient in both Bahasa and English.
