Customer Care Leader
PT Super Spring
- Penuh waktu
- On-site • Jakarta Pusat
- Rp6.000.000 – 8.000.000
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Deskripsi Pekerjaan
- Monitor the Customer Care team's performance in responding to chats, calls, and customer visits.
- Track case escalations reported by the team to ensure timely resolution in accordance with applicable SOPs.
- Provide training/coaching to staff on products, SOPs, and platforms used by the Customer Care team.
- Create and manage the team's shifting schedule.
- Prepare and report the team's performance on a daily/weekly basis.
Kualifikasi
- Having experience as a leader is a plus.
- Proficient in Microsoft Office and familiar with basic Excel/GSheets, including pivoting for data analysis in reporting.
- Experienced in using Helpdesk/Omnichannel platforms (e.g., Zendesk, Qiscus).
- English proficiency is a plus.
- Proficient in Microsoft Office Suite and Google Workspace.
- Strong organizational, analytical, and problem-solving abilities.
Tips Menjaga Diri
Perusahaan dan Lowongan di Dealls tidak meminta data pribadi, informasi rekening, atau pungutan ketika melamar. Hindari juga lowongan Google Form / Grup Telegram tanpa keabsahan yang jelas.
PT Super Spring founded in 2008 focused on GPS Tracker technology and Dashcam. Started with a GPS Navigation product (road directions) which then progressed to a GPS Tracker product (vehicle tracker). Cooperating with map providers: Google Maps and the best operator in Indonesia: Telkomsel. Currently SUPERSPRING has more than 50 branch offices throughout Indonesia with more than 300,000 customers. Various types of customers are served including: retail consumers, rental cars, taxis, airport taxis, application taxis, logistics, tourism buses, ambulances, heavy equipment companies, generator companies (generators), ferry rental companies, banks, insurance, and also to many government agencies. SUPERSPRING is the winner of the TOP Brand Award (2018-2024) and implements the ISO9001:2015 quality management system.
