Customer Care Internship

Xapiens Teknologi Indonesia

Rekruter aktif 6 hari lalu

Magang
On-site • Tangerang Selatan

Min. 4th Year College Student

Rp1.470.000 – 1.540.000

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Rekruter aktif 6 hari lalu

Deskripsi Pekerjaan

Assist in responding to customer inquiries via phone, email, or chat.
Help resolve basic technical issues or escalate more complex ones to the appropriate teams.
Provide follow-up to ensure customer issues are resolved in a timely manner.
Create, update, and track customer service tickets using the company’s helpdesk or ticketing system.
Ensure tickets are properly categorized and prioritized
Collect feedback from customers regarding the quality of services received.
Assist in analyzing feedback to identify areas for improvement in customer service.

Kualifikasi

Min. Education: Vocational High School with Major (IT or similar)
Willingness to work fully from the office during the internship period. (Bintaro, Tangerang Selatan)
Willing to work based on roster schedule (07.00 WIB - 16.00 WIB), (08.00 WIB - 17.00), (09.00 - 18.00)
Has good communication verbally and written
Familiarity with troubleshooting basic hardware and software issues, including network connectivity and system performance.
Cooperative, dependable, and willing to assist colleagues when needed.
Eagerness to learn new skills and gain knowledge in ICT services and customer care processes.

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Tentang Xapiens Teknologi Indonesia

Selengkapnya

Xapiens (part of Indika Energy Group) is a strategic technology solutions company with a wide range of products and services.

We support our clients in creating, optimizing, and aligning their digital assets and allow for better collaboration and access across departments, partners, vendors, products, and people.

Our resources contain strong technology talents with mostly more than 5-10 years of expertise and experience in various technology industries.

Industri

ICT Services

Lokasi

Tangerang Selatan, Indonesia

Ukuran Perusahaan

50–100 employees

Budaya

Innovative

We strive to constantly pursue innovation of our products and services

Fast-Paced

Swift in handling new challenges and producing new ideas to improve

Collaborative

Here, we work together to make the dream work