Customer Care Associate
CoLearn
- Penuh waktu
- On-site • Indonesia
- Negotiable
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Deskripsi Pekerjaan
- Responding promptly to our customers (students & parents) inquiries via chat & call.
- Handling customer complaints and concerns with empathy.
- Maintaining accurate records of customer interactions through Leadsquare.
- Collect information & insights to students or parents through call.
- Onboarding students and ensure their experience are smooth until the first class.
- Collaborating with other departments to resolve customer issues.
- Maintaining a positive, professional behavior at all times.
Kualifikasi
- Bachelor's degree preferred
- 1-2 years experience in Customer Care or Customer Services
- Good communication and interpersonal skills especially with teenagers & parents
- Proactive & have the ability to multitask and work efficiently in a fast-paced environment
- Strong problem-solving skills and ability to think on your feet
- Ability to work independently and as part of a team
- 5 Days & 8 working hours with regular rotation on weekend duty
- Hybrid working arrangements, with most of the day in the Jakarta office
- Reside or willing to relocate to Jakarta
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Founded in early 2020 and backed by some of the world's best venture capital funds, CoLearn's mission is to make Indonesia competitive on the global stage. It is our goal to enhance STEM education by providing the best educational content and technologies.
As a team, we are passionate about what we do and on a mission to change the way education is offered and perceived in Indonesia. We're devoted to making learning enjoyable, accessible, and safe for everyone. Employee ownership and leadership transparency, along with the culture of prioritizing students' learning experience, empowers our team to reach goals they never thought possible. As a fast-growing startup, we're looking for people that share our enthusiasm for the Ed-Tech industry.
