Customer Care & Sales Specialist
Tim Jess No Limit & Sisca Kohl
- Kontrak
- On-site • Jakarta Barat
- Negotiable
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Deskripsi Pekerjaan
What’s it like working here?
As a growing national company, we’re proud to have some of Indonesia’s brightest and most talented individuals on our team. We’re committed to creating a dynamic and challenging work environment where every team member is empowered to reach their full potential. Together, we’re driven to achieve our goals and take pride in our successes. The atmosphere is positive and supportive, with everyone eager to help one another grow, knowing that our collective success is what makes us thrive.
Our culture is rooted in respect, where results speak louder than words. We evaluate performance not only by outcomes but also by work ethic—dedication, integrity, and responsibility are at the core of what we do. Drama, gossip, and attention-seeking behavior have no place here. We believe in hard work and let our achievements speak for themselves—politics don’t factor into our success.
Job Description:
- Responding to and handling customer inquiries via WhatsApp, Email, and Direct Messages through social media
- Persuading and converting leads into paying customers
- Offering upsells and cross-sells to increase membership conversions
- Assisting customers in understanding the benefits of membership and quickly resolving their issues
- Following up with customers who have not completed their payment to improve the closing rate
- Following up with customers via phone to build relationships, provide clear information, and persuade them to complete the transaction (closing sales)
- Managing customer data and purchases in the CRM system with accurate record-keeping
- Ensuring a positive customer experience to minimize churn rate
- Collaborating with the business development team to increase the conversion rate
Kualifikasi
- Minimum D3/S1 in Communication, Business, Marketing, or a related field
- 2-3 years of experience in Customer Service, Telemarketing, Sales, or Account Management, especially in target-based roles
- Strong communication and persuasive skills (able to convince customers in a friendly & engaging manner)
- Experience using WhatsApp Business API, CRM (such as Mekari Qontak, Hubspot, Salesforce, and similar platforms)
- Knowledge of sales closing strategies, upselling, and handling objections
- Ability to multitask and respond to multiple chats quickly
- Customer-oriented mindset with a sales-driven approach
- Experience in the e-learning industry is a plus
- Understanding of customer retention strategies and referral marketing
Does this sound like the culture and job description where you could thrive? If so, we’d love for you to apply and join our team!
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We are a creative team based in Jakarta Barat, supporting two inspiring digital figures: Jess No Limit, a renowned gaming and entertainment creator known for thrilling gameplay and entertaining content, and Sisca Kohl, a lifestyle and culinary creator celebrated for her unique and innovative ideas.
Our focus is on crafting authentic and relevant content for audiences from various backgrounds, spanning the worlds of gaming and digital entertainment. Our work environment is designed to foster innovation, collaboration, and the development of fresh ideas that deliver memorable digital experiences.
Join the Jess No Limit & Sisca Kohl Team and be part of our journey to make a positive impact in gaming and entertainment while setting new trends in the digital industry!
