Customer Care & Sales Specialist
Tim Jess No Limit & Sisca Kohl
- Kontrak
- On-site • Jakarta Barat
- Negotiable
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Deskripsi Pekerjaan
What’s it like working here?
As a growing national company, we’re proud to have some of Indonesia’s brightest and most talented individuals on our team. We’re committed to creating a dynamic and challenging work environment where every team member is empowered to reach their full potential. Together, we’re driven to achieve our goals and take pride in our successes. The atmosphere is positive and supportive, with everyone eager to help one another grow, knowing that our collective success is what makes us thrive.
Our culture is rooted in respect, where results speak louder than words. We evaluate performance not only by outcomes but also by work ethic—dedication, integrity, and responsibility are at the core of what we do. Drama, gossip, and attention-seeking behavior have no place here. We believe in hard work and let our achievements speak for themselves—politics don’t factor into our success.
Job Description:
- Responding to and handling customer inquiries via WhatsApp, Email, and Direct Messages through social media
- Persuading and converting leads into paying customers
- Offering upsells and cross-sells to increase membership conversions
- Assisting customers in understanding the benefits of membership and quickly resolving their issues
- Following up with customers who have not completed their payment to improve the closing rate
- Following up with customers via phone to build relationships, provide clear information, and persuade them to complete the transaction (closing sales)
- Managing customer data and purchases in the CRM system with accurate record-keeping
- Ensuring a positive customer experience to minimize churn rate
- Collaborating with the business development team to increase the conversion rate
Kualifikasi
- Minimum D3/S1 in Communication, Business, Marketing, or a related field
- 2-3 years of experience in Customer Service, Telemarketing, Sales, or Account Management, especially in target-based roles
- Strong communication and persuasive skills (able to convince customers in a friendly & engaging manner)
- Experience using WhatsApp Business API, CRM (such as Mekari Qontak, Hubspot, Salesforce, and similar platforms)
- Knowledge of sales closing strategies, upselling, and handling objections
- Ability to multitask and respond to multiple chats quickly
- Customer-oriented mindset with a sales-driven approach
- Experience in the e-learning industry is a plus
- Understanding of customer retention strategies and referral marketing
Does this sound like the culture and job description where you could thrive? If so, we’d love for you to apply and join our team!
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We are a visionary creative company based in Jakarta Barat, founded by two iconic digital figures: Jess No Limit, currently the #1 most-subscribed YouTuber in Southeast Asia, renowned for groundbreaking gaming content, and Sisca Kohl, a celebrated lifestyle and culinary influencer known for her viral creativity and innovative ideas.We are currently developing exciting businesses with ambitious plans, including an initiative aiming to become publicly listed (IPO) in the future. Join the Jess No Limit & Sisca Kohl Team to create history, drive impactful innovations, and become an integral part of this remarkable journey toward a groundbreaking IPO.
