CS Specialist - Product Operation and Training Support (Mandarin)
Akulaku Indonesia
- Kontrak
- On-site • Jakarta Pusat
- Negotiable
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Deskripsi Pekerjaan
- Exploring user habits and product needs, deeply understanding product functions and features, providing solution for product's problem, and following up on product training
- Build and improve the division's training, training system and related processes
- Lead a team of trainers to train CS staff mentality, skills, and knowledge
- Survey training needs based on company strategy and formulate annual training plan
- Pay attention to industry trends, understand the training system of other products in the same industry, write training reports, provide feedback and evaluate training results
- Able to communicate and understand guideline documents in English and Mandarin
Kualifikasi
- Bachelor's or Master's Degree in Mandarin-related major is preferred
- No limit to year of work experience, but preferably those who have experience studying in China and/or have work experience as a Trainer or in Operation
- Have a flexible mindset, good communication and delivery skills, excellent on-site processing and response skills, and on-site management capabilities
- Have an interest in financial technology, e-commerce, and Southeast Asian markets
- Proficiency in English and Mandarin (spoken and written)
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Akulaku is a leading banking and digital finance platform in Southeast Asia, with a presence in Indonesia, the Philippines, and Malaysia. Akulaku exists to help meet the daily financial needs of underserved customers in emerging markets through digital banking, digital financing, digital investment, and insurance brokerage services.
In addition to the Akulaku virtual credit card and ecommerce platform, the company operates Asetku, an online wealth management platform and Neobank, a mobile digital bank supported by Bank Neo Commerce. Akulaku’s mission is to serve 50 million users across Southeast Asia by the year 2025.
