Deskripsi Pekerjaan
- Create and update Standard Operating Procedures (SOPs) for Credit Analysis (CA) and Quality Control (QC).
- Organize random data checking for QA team and manage feedback and appeals from Credit Analysts.
- Build and maintain a test question bank for internal assessments.
- Conduct training and refresher sessions to improve team knowledge and skills.
- Design and implement Key Performance Indicators (KPIs) for QA and QC.
- Record and summarize errors and issue reports, including necessary follow-ups or actions or CA, QA, and QC teams.
- Monitor and communicate updates regarding policy and strategic changes within Credit team.
Kualifikasi
- Bachelor's degree in Accounting, Finance, Economics, Business Administration, or any related field.
- Minimum 3 years of working experience in KYC, credit policy, or credit risk management.
- Proven experience in leading and managing a team.
- Strong ability to develop SOPs and design credit process workflows, including KYC procedures.
- Solid understanding of risk management principles and regulatory compliance.
- In-depth knowledge of KYC processes, especially within Multifinance industry.
- Proficient in validating credit loan document and ensuring data accuracy.
- Experience in identifying and escalating suspicious transactions (STRs).
- Ability to train and guide KYC staff to ensure high standards of verification and compliance.
- Capable of conducting regular internal audits of customer identity and documentation verification.
Tips Menjaga Diri
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Akulaku is a leading banking and digital finance platform in Southeast Asia, with a presence in Indonesia, the Philippines, and Malaysia. Akulaku exists to help meet the daily financial needs of underserved customers in emerging markets through digital banking, digital financing, digital investment, and insurance brokerage services.
In addition to the Akulaku virtual credit card and ecommerce platform, the company operates Asetku, an online wealth management platform and Neobank, a mobile digital bank supported by Bank Neo Commerce. Akulaku’s mission is to serve 50 million users across Southeast Asia by the year 2025.
