Courier Operation Field Coordinator
Sayurbox
- Penuh waktu
- On-site • Jakarta
- Negotiable
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Deskripsi Pekerjaan
- As a Courier Operation Field Coordinator, you will be responsible for overseeing the operation of Last Mile Hubs of Sayurbox. Manage the lifecycle of the courier from attracting talents, onboarding, and evaluation, until offboarding of the courier by own (in-house) or managed by the logistics partners that have been selected. Manage day-to-day delivery operations, ensuring efficient coordination between in-house drivers and third-party logistics (3PL) partners, and ensure the implementation of SOP for both. This role ensures timely and accurate order fulfillment to customers by managing driver performance, partner compliance, and real-time issue resolution to ensure a delivery customer experience to the customer.
Your area of responsibility:
- Ensure the daily to weekly capacity of a hub by driver availability and the hub itself.
- Ensure the daily, weekly, and monthly evaluation of hub(s) by monitoring and analyzing hub(s) performance and doing quick recoveries to ensure the performance is maintained by troubleshoot delivery delays, customer complaints, and order discrepancies in real time.Liaise with Customer Experience and Warehouse teams for coordinated resolutions. to deliver the best customer experience.
- Build relationships with driver-partners to ensure good collaboration between Sayurbox.
- Ensure the implementation of SOP in the hub(s) and last-mile operations proceed effectively and ensure all drivers and partners comply with Sayurbox’s SOPs, safety protocols, and documentation requirements.
- Maintain records of partner contracts, incident reports, and delivery logs.
Kualifikasi
- High school diploma/GED required.
- A degree in business administration, logistics, or a related field is preferred.
- 2+ years of experience in Logistics Management
- Strong leadership
- Have good networking with the courier community
- Strong operations management skills (discipline, making sure operations run smoothly)
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Sayurbox is building Indonesia’s fastest growing supply chain platform with full integration from farm to end consumer. We serve fresh produce from farms directly to enterprise businesses, general trade, modern trade, horeca as well as our have our own direct to consumer e-grocery platform. We operate 24 hours a day, 7 days a week, and provide both overnight and same day deliveries.
Sayurbox was founded with the social mission of providing market access to local farmers through the digitalization of Indonesia’s agri-supply chain. We make people healthier, one fresh produce at a time.
We currently serve around 1 million customers in Java and work with more than 10,000 farmers nationwide.
We are always on the lookout for passionate, driven, innovative, and hungry to learn individuals with high initiative and ownership to be part of the Sayurbox.
Email [email protected]
