Contact Center Inbound Supervisor

Working at Erha Clinic, the leader of beauty brands in Indonesia, is a rare opportunity, and the perks that are available to you here are hard to find elsewhere.

We have built what we consider, through intensive research and development, the perfect place for change, innovation, and endless possibilities. A place where you will become part of our journey and vision to create a brighter future and bring fresh inspiration in the world of skin health.

This is your chance to experience #ExcitingJourney by joining us if you have the passion with these following criteria:

Do you embrace your love and passion for the following activities?

• Provide customer service with accurate and friendly solutions that meet company standards to ensure customer satisfaction.
• Identify contact center needs for efficient online customer service to enhance customer satisfaction and drive sales.
• Develop operational plans for the contact center and oversee online service delivery to optimize sales performance.
• Establish service standards for effective solutions and accurate customer interactions to enhance satisfaction.
• Maintain and update chatbot operations by updating its knowledge base to ensure accurate customer information.
• Build strong relationships with internal and external parties to support business goals.
• Ensure contact center needs such as response templates, product knowledge, and administration are met to maximize functionality.
• Compile operational reports on daily issues or findings for evaluation and goal achievement.
• Evaluate team product knowledge and provide coaching for accurate customer responses and effective sales recommendations.
• Delegate tasks based on operational plans, monitor execution, and uphold corporate culture to foster a supportive work environment for the team.