Contact Center Inbound Staff
Arya Noble
- Penuh waktu
- On-site • Jakarta Barat
- Negotiable
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Deskripsi Pekerjaan
Everything is here for you!
Arya Noble is the brains behind Indonesia's leading DermaBeauty companies with a comprehensive ecosystem which patrons its two strong groups: Erha Group and Genero Group.
Here at Arya Noble, you involved in create masterpieces to make our customers' lives are exciting and full of hope. We offer an #ExcitingJourney experiences where you have a great environment that will supports you to grow and makes every one of us are ready to lead a purposeful and successful life.
This is your chance to experience #ExcitingJourney by joining us if you have the passion with these following criteria:
Do you embrace your love and passion for the following activities?
- Stay updated on all necessary information for online customer services and continuously enhance product knowledge to ensure accurate information delivery.
- Develop a strategy to effectively communicate product information to meet customer needs and preferences.
- Analyze and address customer inquiries and concerns in online services promptly and efficiently to maintain high levels of customer satisfaction.
- Identify customer product and treatment needs and utilize persuasive communication to drive transactions and achieve sales targets.
- Escalate conflicts beyond the Contact Center's scope to relevant departments or leadership for proper resolution, ensuring effective handling of customer complaints and maintaining satisfaction.
- Foster relationships with internal and external stakeholders to promote operational excellence and collaboration.
- Disseminate information about promotions, products, or treatments to customers through various social media platforms (Instagram, Twitter, Facebook, Email) to keep them informed and engaged.
- Ensure that facilities and equipment for online services are well-prepared and maintained to facilitate smooth operations.
- Record every consultation conducted through the Contact Center to capture customer conversations and consultations for reference and quality assurance purposes.
Kualifikasi
Does it match your criteria?
- Diploma or Bachelor's Degree in any field, with preference for Communication or Management.
- Entry-level position with 0-1 year of experience in Contact Center Area. Fresh graduates are encouraged to apply.
- Strong understanding of contact center operations and complaint handling procedures.
Tips Menjaga Diri
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Arya Noble, Indonesia’s first Intelligent Derma Beauty investment and strategic holdings company, has achieved significant success in the nation’s skin and hair care industry with leading brands like ERHA Clinical Group, Genero Group, ERHA OTC, and finally renowned Padangnese Cuisine, Marco by Chef Marco Lim. This success is driven by our innovative and dedicated employees, the Aryaners, who continuously disrupt societal standards by making beauty accessible and affordable.
Our team, fondly known as Aryaners, work daily to create impactful solutions for skin-related issues, enhancing lifestyles and improving standards of living. With a commitment to vision and growth, they adapt to changing times, delivering value through modern and technologically advanced services. Arya Noble aims to be a hub of change, innovation, and endless possibilities, shaping a brighter future through our products, services, and people. Join the Aryaners and be part of this transformative journey.
