Client Success Manager
Riliv
- Penuh waktu
- Hybrid • Jakarta
- Rp5.000.000 – 6.500.000
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Deskripsi Pekerjaan
- Proactively maintain positive and long-term relationships with client companies, clearly communicating Riliv’s values, initiatives, and new programs
- Ensure smooth implementation of client programs in collaboration with internal teams, while maintaining clear accountability for timelines and deliverables
- Monitor client engagement, usage trends, and activation rate to identify churn risks and growth opportunities
- Drive revenue growth through renewal management, upselling, and identifying additional service needs
- Prioritize client satisfaction while ensuring efficient and strategic use of internal resources
- Coordinate administrative and contractual requirements in collaboration with legal, finance, and operations teams
- Stay updated on industry trends to provide relevant insights and recommendations to clients
- Provide structured feedback to internal teams to improve product offerings and customer experience
Kualifikasi
- Minimum 2–4 years of experience in B2B account management, SaaS, corporate services, HR solutions, consulting, or related fields
- Proven experience managing corporate clients end-to-end, including renewal and upselling
- Strong communication and stakeholder management skills, able to engage HR leaders and decision-makers
- Comfortable working with data, performance metrics, and identifying growth or churn risks
- Demonstrated ability to drive revenue retention and account expansion
- Proactive, solution-oriented, and confident in handling client escalations
- Able to collaborate cross-functionally and manage multiple accounts in a lean, fast-paced environment
- High sense of ownership and accountability
- Based in Jakarta with a hybrid working arrangement
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Riliv is Indonesia's number one mental health app, offering online counseling and meditation. Trusted by over 500,000 users to reduce stress levels, boost productivity, and strengthen resilience.
Riliv started with a simple desire to help those who are struggling with personal problems find the support they need to heal and thrive. From those early beginnings, we've grown into something truly special. Today, Riliv is one of the best mental health platforms in Indonesia, connecting people with professional psychologists and offering innovative solutions to improve their mental well-being.
