Case Manager, Social Security Disability
Demandlane
Rekruter aktif 14j lalu
- Penuh waktu
- On-site • Jakarta
- Negotiable
Min. 5+ years of experience
Deskripsi Pekerjaan
- Manage a caseload of 250–300 SSDI/SSI clients at various stages (Initial Application, Reconsideration, and Appeals).
- Deliver consistent, empathetic communication to clients regarding the status and next steps in their claims process.
- Collect and analyze medical records, employment history, and legal documentation to support claim development.
- Draft legal correspondence and complete Social Security forms (e.g., SSA-827, SSA-561).
- Coordinate with SSA/DDS offices, attorneys, and clients to resolve documentation issues and advance claims.
- Track deadlines, file appeals promptly, and monitor updates through internal CRM and case management systems.
- Identify opportunities to improve internal workflows and participate in enhancing process automation and operational tools.
- Contribute to team meetings with insights from daily interactions and offer solutions to recurring operational challenges.
Kualifikasi
- 1+ years of experience in SSDI/SSI case management, legal assistance, or social services roles.
- Deep understanding of Social Security Disability claims processes, including IA and Recon stages.
- Strong knowledge of SSA documentation requirements and timelines.
- Exceptional written and verbal communication skills with a client-first approach.
- Ability to thrive in a remote work environment with minimal supervision.
- Proficiency with CRM tools (e.g., Salesforce, SmartAdvocate) and cloud platforms (Google Workspace, Microsoft Office).
- Comfortable working with high call and case volumes while maintaining quality.
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Tentang Demandlane
SelengkapnyaOur core focus areas include: - - Social Security Disability (SSD): Inbound calls, warm transfers, and full service intake support. - Insurance: Medicare, Final Expense and ACA lead generation and pay-per-call campaigns. - Personal Injury: Geo-targeted inbound calls and prequalified lead delivery. - Mass Torts: Signed retainers delivered based on your specific criteria. Whether you’re scaling existing campaigns or launching into new verticals, our platform ensures every prospect is compliant and qualified.
Industri
Law and Legal Services
Lokasi
Jakarta, Indonesia
Ukuran Perusahaan
>100 employees
