Deskripsi Pekerjaan
- Courteously provide answers and solutions for any given technical or non-technical issues related to ESB’s products via messaging channel or phone call.
- Pro-actively follow up open tickets to ensure client’s satisfaction.
- Handling the ticketing system and tracking each issue for closure.
- Managing and coordinating team schedules to provide better coverage of support.
- Making sure the quality of service of the team is aligned with ESB's standard of service.
- Enhancing team, including but not limited to: knowledge, and teamwork.
- Provide day to day reporting to managers and suggest any improvement related to the product based on customer's experiences.
Kualifikasi
- SMK, D3 or Bachelor’s degree in Management, Information Technology/System or a related field.
- Have Experienced with Hardware, OS (Windows/Linux), Networking.
- Mid to high savviness in technology and able to explain complex technological terms in a simple and easy to understand phrase.
- Excellent communication and problem-solving skills.
- Calm and professional demeanour, good interpersonal skill, detail-oriented, able to work under pressure, and a team player.
- Born as a fast adaptable learner and a multitasker.
- Empathy as a number one virtue.
- Have good leadership and coordination skills.
Tips Menjaga Diri
Perusahaan dan Lowongan di Dealls tidak meminta data pribadi, informasi rekening, atau pungutan ketika melamar. Hindari juga lowongan Google Form / Grup Telegram tanpa keabsahan yang jelas.
Established in 2018, ESB is Indonesia’s leading restaurant technology that makes it easy for our customers to manage their F&B business. Our easy-to-use and fully integrated ecosystem allows our customers to focus on what matters most, operating their business!
Our technology caters to all F&B businesses, whether you are a small or large sized restaurant, cloud kitchen, food stall or hotel food services, we provide you with one platform that does it all. Some of our clients include, Starbucks, Pepper Lunch, Shaburi, Subway, Genki Sushi, Sushi Tei, Djournal, Kitchenette, Krispy Kreme, Cold Stone Creamery and many more.
Be part of a growing, fast-paced, dynamic and exciting technology company! It’s time to advance your career and gain hands-on experience in a thriving and supportive workplace. #SteppingUpWithESB
