Campus Director's Office & Quality Assurance Officer (BINUS @Semarang)

Job Description

University & Study Program License:

• Ensure the completeness of documentation and validity period related to operational license of BINUS @Campus

• Conduct license extension process for all study programs

• Provide EPSBED report data for related Government / LLDikti

• Remain abreast of trends and government regulation in education, particularly those affecting University operation and educational leadership

• Maintain relationship with internal and external parties related to education license

Accredication Activities:

• Conduct and review accreditation process (preparation, self-assessment, data collection, etc) – both national accreditation (BAN) and international accreditation (QS Star, AACSB, ABET, etc)

• Monitor and review accreditation period validity for all study programs

• Conduct accreditation extension process for all study programs

• Maintain relationship with internal and external parties related to accreditation process

Monitoring & Evaluation Activities:

• Provide report on BINUS @Campus performance according to agreed standards and ensure that it’s aligned with assigned strategies

• Propose changes for reporting systems in order to streamline procedures, improve productivity, and quality

• Provide performance data for strategic and operational planning

• Liaise between departments in relation to data collection, storage and performance management

• Provide report on monitoring & evaluation activities

Business Process and Standard Activities:

• Ensure compliance process implementation in BINUS @Campus

• Organize customer satisfaction survey and provide result review

• Conduct survey process implementation according to agreed timeline

• Receive complaints from stakeholders and communicate with related Units for solutions

• Conduct reoccurrence complaints analysis and provide report

Quality Assurance System:

• Implement quality assurance system documents in BINUS @Campus

• Communicate with related units in BINUS @Campus to fulfill the requirements of ISO 9000 or more update version

• Organize Internal audit activities and management review meeting (schedule, supporting documents and implementation)

• Monitor Internal Audit process implementation

• Coordinate with other Units and Auditor to execute internal audit

• Provide data for audit finding reports to management in BINUS @Campus to fulfill ISO 9000 requirements

• Ensure performance data is ready to be used to assess, review and monitor performance across the unit and identify areas for improvement

• Follow up internal audit findings and ensure action from related units

Management Support Activities:

• Provide Report to direct Supervisor

• Suggest improvement process related to activities in area of responsibilities (especially related to time concern, effort and cost)

• Perform activities related to Quality Management System

• Perform additional tasks related to key responsibilities as required by Direct Supervisor