Call Center Coordinator
PT.Enseval Putera Megatrading Tbk
- Penuh waktu
- On-site ⢠Jakarta Timur
- Negotiable
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Deskripsi Pekerjaan
- Monitor and evaluate the daily performance of the Call Center team to ensure service standards, productivity, and customer satisfaction targets.
- Lead and maintain quality control over customer service processes.
- Oversee the accuracy and timeliness of daily reporting related to customer interactions, service levels, and team KPIs.
- Handle escalated customer inquiries or complaints, providing timely and appropriate solutions.
- Identify and troubleshoot common service issues.
- Collaborate with internal departments to address recurring issues and continuously improve the customer experience.
Kualifikasi
- Candidate must possess at least Bachelor Degree in any field.
- Experienced as a Coordinator for min. 2 years in the same position
- Have a good interpersonal skill, strategic thinking, verbal communication skills, and customer satisfaction oriented
- Experienced in managing a team
- Placement : Kawasan Industri Pulogadung, East Jakarta
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Enseval as Indonesia's largest Healthcare Product Distribution Company has been reached all areas in Indonesia through its 48 branches. Furthermore, Enseval also expanded its contribution of Indonesiaâs better health service through selling raw materials for pharmaceuticals and cosmetics purpose, as well as medical and health diagnostic tools.
Enseval has the vision to be a leading and integrated distribution and logistics company through service excellence, competent people and advanced technology. This vision is followed by the companyâs mission to contribute in improving the quality of health and delivering the best health care products for Indonesia.
Through the passion and commitment for providing better quality of health for Indonesiaâs families, Enseval has been grown to have 46 branches all over big cities in Indonesia and five subsidiaries that run business in various areas:
PT Tri Sapta Jaya â operates in distribution sector for pharmaceutical and health care products. The company focus is more to expand its delivery line in lower market segments and more remote areas.
PT Millenia Dharma Insani â providing health services through building clinics namely Mitra Sana. The main idea of this company is to offer affordable and integrated health facilities, consisting clinics, pharmacies, and mini markets.
PT Enseval Medika Prima â focus more in marketing and trading sectors, particularly trading and marketing of health devices.
PT Global Cemindo Megatrading â is a company that concentrates in selling raw materials, as due to rapid growth in such business sectors.
PT Renalmed Tiara Utama â the company mission is to acquire the business from third parties to supply materials and hemodialysis machines for kidney failure patients to multiple hospitals and clinics.
With its contribution in enhancing quality of life in Indonesia for more than 42 years, Enseval touches so many people lives in so many different ways
