Business Operations Manager (Mandarin Speaker)
PT Indonesia Fintopia Technology (Easycash)
- Penuh waktu
- On-site • Jakarta Selatan
- Negotiable
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Deskripsi Pekerjaan
- Interpret post-loan strategies (e.g., case handling, collection strategies) and ensure alignment with OJK regulations such as cost caps, 90-day delinquency rules, and data access restrictions.
- Translate strategies into actionable execution plans, including SOPs, scripts, and system configuration requirements.
- Conduct training for frontline teams to ensure proper understanding and accurate execution.
- Coordinate with the technical team to configure decision engine strategies and monitoring reports suited to local needs.
- Collaborate with collection and compliance teams to clarify details, solve execution issues, and ensure smooth implementation.
- Monitor core indicators such as collection rate, strategy accuracy, and compliance metrics.
- Identify and analyze causes of anomalies (process deviation or system issues) and drive prompt corrective actions.
- Ensure full compliance with OJK finance regulations, including data protection and outsourcing restrictions.
- Collect and review issues raised from frontline operations, propose temporary fixes, and support continuous strategy improvement.
Kualifikasi
- Bachelor’s degree or higher in Finance, Statistics, or a related field.
- 1–3 years of experience in post-loan risk control or strategy implementation in Indonesia.
- Fluent in Chinese and English.
- Proficient in Excel for data analysis and familiar with post-loan decision engine systems.
- Strong understanding of OJK post-loan regulatory rules (interest rate caps, delinquency classifications, etc.).
- Familiar with local collection models, including human–machine coordination and compliance communication.
- Excellent cross-department communication and problem-solving abilities.
- Strong attention to detail and ability to ensure compliance and adapt solutions to local requirements.
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Fintopia Indonesia (PT Indonesia Fintopia Technology) is a subsidiary of Fintopia Inc. Founded in 2015 and headquartered in Beijing, China. Fintopia Inc. provides affordable financial services for everyone, especially for those unbanked and underserved. Fintopia Inc. quickly expands across Asia with Indonesia being its second largest market by transaction volume.
Fintopia Indonesia (established in 2017), led by its product Easycash, has 24 million cumulative registered users and has provided IDR30.5 trillion of total accumulative loans since its establishment. The company has more than 4 millions total accumulated borrowers with various backgrounds, such as small business owners, farmers, students, and other professions
