Call Center Business Operations (English Speaker)
PT Indonesia Fintopia Technology (Easycash)
- Kontrak
- On-site • Jakarta Selatan
- Negotiable
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Deskripsi Pekerjaan
Responsibilities :
Team management:
- Assist in formulating and implementing the call center's operation strategies, systems and processes, such as optimizing the reward and punishment system to timely motivate outstanding employees and eliminate unqualified employees. Ensure that the team operates efficiently under the system, and organize some humanistic care activities to enhance team cohesion
- Coordinate with the HR department to coordinate recruitment, optimize the existing training system, and improve the overall team capabilities and performance output
Data analysis and reporting:
- Perform performance evaluation of the team regularly, track performance data, identify problems and provide optimized solution reports to the leadership
Business cooperation:
- Responsible for the cost settlement and payment of outsourcers, as well as the introduction of new outsourcers, business negotiations, and contract follow-up
Kualifikasi
Requirements :
- Bachelor degree or above, no major limit, finance, management, marketing and other related majors are preferred
- Fluent in English, which can be used as a working language, and those with experience in the Internet financial industry are preferred
- Proficient in using office software, with SOP design, formulation and data analysis capabilities
- Ability to solve problems and cope with pressure, and able to work in a fast-paced environment
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Fintopia Indonesia (PT Indonesia Fintopia Technology) is a subsidiary of Fintopia Inc. Founded in 2015 and headquartered in Beijing, China. Fintopia Inc. provides affordable financial services for everyone, especially for those unbanked and underserved. Fintopia Inc. quickly expands across Asia with Indonesia being its second largest market by transaction volume.
Fintopia Indonesia (established in 2017), led by its product Easycash, has 24 million cumulative registered users and has provided IDR30.5 trillion of total accumulative loans since its establishment. The company has more than 4 millions total accumulated borrowers with various backgrounds, such as small business owners, farmers, students, and other professions
