Business Operation Specialist

Jubelio

Rekruter aktif 1h lalu

Penuh waktu
On-site • Jakarta

Min. 1 years of experience

Rp5.500.000 – 7.000.000

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Rekruter aktif 1h lalu

Deskripsi Pekerjaan

At Jubelio, we always innovate to create a business platform that can be used for small, medium or enterprise scale.

To fulfill this mission, Jubelio opens opportunities for those of you who want to join as a Business Operation Specialist

Job Description:

Implement and develop needed operational policies and procedures/processes.
Ensure compliances, KYC.
Monitor business operations to spot trends, opportunities, and risks.
Monitor performance of the operations team and ensure high customer satisfaction levels with on time resolutions.
Conduct periodic audit and inspection to ensure that the deployments standards are adhered to.
Assume overall responsibility in SLAs for customer connect times as well as monitoring of complaint resolutions.
Design and implement a customer data analysis system for analyzing customer behavior with a view to improving retention and service levels.
Design strategies for increasing customer satisfaction and thereby minimize deactivations.
Analyze training needs of operations staff and co-ordinate with HR/Functional Training Dept to ensure design and Implementation of training programs.

Kualifikasi

Requirements

Min diploma degree, major from operations/statistic is an advantage (e.g: Ops, Statistics, Business, etc).
Min 2-3 years experience in managing operational workflows and processes in a business or operations-oriented role. Previous experience in Startup or Product company is an advantage.
Demonstrated expertise in implementing and improving business operations using analytical tools and performance metrics.
Hands-on experience working cross-functionally to ensure seamless business operations and exceptional customer outcomes.
Adept at using data-driven approaches for process optimization, with practical knowledge of operational software and tools.
Can liaise with a diverse set of stakeholders, using hands-on experience and expertise to keep the product at the forefront of innovation and competition, setting a benchmark that is desired to be followed at the global level.
Has an analytical and data-driven approach in day-to-day work and have the ability to develop clear & concise documentation.

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Tentang Jubelio

Selengkapnya

An Omnichannel Platform for retailers and wholesalers. Our mission is to simplify your business by integrating back office, warehouse, marketplace, webstore and point of sales (POS) into one dashboard.

Industri

Technology (Software Development)

Lokasi

Jakarta, Indonesia

Ukuran Perusahaan

– employees

Budaya

Energetic

Here, we work together to make the dream work

Fast-Paced

Swift in handling new challenges and producing new ideas to improve

Collaborative

Here, we work together to make the dream work