AVP Operations

1. Strategic Operational Leadership 

• Develop and implement the company’s operational strategy aligned with overall business goals. 
• Oversee day-to-day operations across departments (engineering, customer support, IT infrastructure, product delivery, etc.). 
• Define and track key performance indicators (KPIs) to measure efficiency and effectiveness. 
• Lead capacity planning and resource allocation for current and future needs. 

2. Process Optimization & Efficiency 

• Drive process improvement initiatives using methodologies like Lean, Six Sigma, or Agile. 
• Identify bottlenecks in workflows and implement scalable solutions to improve turnaround time, productivity, and cost-efficiency. 
• Lead automation and digitization initiatives to reduce manual overhead. 

3. Cross-functional Collaboration 

• Collaborate with Engineering, Product, Sales, Finance, and HR to ensure alignment across the organization. 
• Act as a liaison between executive leadership and operational teams to translate strategic goals into actionable plans. 
• Foster a culture of accountability, performance, and continuous learning. 

4. Technology & Infrastructure Oversight 

• Ensure IT infrastructure, platforms, and tools are effectively supporting operational needs. 
• Work closely with CTO or CIO to oversee technology deployment, integration, and maintenance from an operational perspective. 
• Manage vendor and partner relationships for outsourced or third-party services. 

5. Budgeting & Financial Oversight 

• Develop, manage, and optimize operational budgets and forecasts. 
• Analyze operational costs and recommend cost-saving initiatives without compromising quality or delivery. 
• Monitor ROI on internal initiatives and recommend investment shifts as needed. 

6. Risk Management & Compliance 

• Ensure compliance with industry standards (e.g., ISO, SOC 2, GDPR) and government regulations. 
• Identify operational risks and develop mitigation strategies. 
• Maintain business continuity plans and disaster recovery readiness. 

7. Talent Management 

• Build and mentor high-performing operations teams. 
• Partner with HR to design org structures that support business scale and agility. 
• Ensure adequate training, onboarding, and career development opportunities for operational staff.