Deskripsi Pekerjaan
- Lead the development, documentation, and implementation of Standard Operating Procedures (SOPs) across various operational functions.
- Oversee the planning and execution of recruitment activities for store-level staff, including branch managers, cashiers, and other positions, ensuring alignment with operational needs.
- Manage the hiring process by creating job descriptions, screening candidates, conducting interviews, and assisting in onboarding new hires.
- Collaborate with department heads to ensure SOPs are effectively integrated into daily operations, ensuring operational consistency across locations.
- Monitor and analyze operational key performance indicators (KPIs) to track productivity, identify improvement areas, and implement efficiency-enhancing measures.
- Coordinate with the operations team to maintain and update operational plans and schedules, ensuring all projects are executed on time and within budget.
- Prepare and present comprehensive reports and recommendations to senior management regarding operational performance and staff needs.
- Ensure all operational processes comply with company policies, legal regulations, and industry standards.
Kualifikasi
- Bachelor's degree in Business Administration, Operations Management, Human Resources, or a related field.
- Experience in mall retail, F&B, or store-level operations is a plus.
- 3+ years of experience in operations management, project management, or a related role.
- Proven experience in developing and implementing Standard Operating Procedures (SOPs).
- Strong leadership and team management skills, with experience in recruiting and hiring staff.
- Strong analytical skills with the ability to track, measure, and improve operational performance.
- Proficiency in Google Workspace / Microsoft Office.
- Ability to work under pressure, manage multiple priorities, and meet deadlines.
Tips Menjaga Diri
Perusahaan dan Lowongan di Dealls tidak meminta data pribadi, informasi rekening, atau pungutan ketika melamar. Hindari juga lowongan Google Form / Grup Telegram tanpa keabsahan yang jelas.
Ruangguru merupakan perusahaan teknologi terbesar dan terlengkap di Indonesia yang berfokus pada layanan berbasis pendidikan dan telah memiliki lebih dari 13 juta pengguna serta telah mengelola lebih dari 500.000 guru yang menawarkan jasa di lebih dari 100 bidang pelajaran. Perusahaan ini didirikan sejak tahun 2014 oleh Belva Devara dan Iman Usman, yang keduanya berhasil masuk dalam jajaran pengusaha sukses dibawah 30 tahun melalui Forbes 30 under 30 untuk teknologi konsumen di Asia.
Ruangguru berkomitmen untuk menjadi mitra bagi pemerintah daerah demi memberikan pendidikan berkualitas melalui Sistem Manajemen Belajar (LMS). Tahun lalu, Ruangguru berhasil bekerja sama dengan 32 (dari 34) pemerintah provinsi dan lebih dari 326 pemerintah kota dan kabupaten di Indonesia. Selain itu, Ruangguru juga menawarkan video belajar berlangganan, marketplace les privat, layanan bimbingan belajar on-demand, tryout ujian online, dan lain-lain.
