Associate Application Support
OpenWay
- Penuh waktu
- On-site • Jakarta Selatan
- Rp7.500.000 – 12.000.000
Tidak Perlu Sign Up!
Deskripsi Pekerjaan
Job band definition is provide assistance related to the installation, operation, and maintenance of way4 software application programs. This roles is the contact person who would receive and handle support tickets and resolve support-related issues ; provide hands-on technical maintenance or walk users through a troubleshooting and resolution process by phone or through electronic platforms such as real-time.
Responsibilities ;
- High-level knowledge of commonly used software, hardware and applications
- Provide L1 and L2 support and troubleshooting way4 bugs
- Demonstrated written communication skills to create useful support logs
- Analytical and problem-solving skills to troubleshoot and diagnose issues
- Time management skills to provide updates and fixes within a promised time frame
- Multitasking skills to assist multiple employees at once
- Observational skills to recognize warning signs that indicate potential problems
- Customer service skills to interact professionally and positively with employees and coworkers
Competencies & Skills:
- Deep understanding way4 environment.
- Very good understanding of Java, Oracle database architecture and technology; knowledge of PL/SQL and Oracle DBA activities is a plus
- Possess a strong analytical and logical thinking
- Good understanding of UNIX; ability to manage LINUX virtual machines is a plus.
- Highly accountable for the tasks assigned and ability to keep promises
- Resourceful and self-sufficient
Kualifikasi
Job Requirements:
- Educated to degree level in Computer Science or Engineering with GPA 3.25
- 3 years experience in application support
- Good analytical and problem-solving skills
- Having good communication in English both in verbal and listening
- Attention to detail and high level of accuracy
- Depth knowledge English, written and spoken, is a necessity
- Flexibility and availability
- Ability to perform in an evolving environment as well as to learn and adapt rapidly to new environment
Tips Menjaga Diri
Perusahaan dan Lowongan di Dealls tidak meminta data pribadi, informasi rekening, atau pungutan ketika melamar. Hindari juga lowongan Google Form / Grup Telegram tanpa keabsahan yang jelas.
OpenWay is the best-in-class provider of digital payment software solutions, and the best cloud payment systems provider as rated by Aite and Gartner. OpenWay is a strategic partner of tier 1/2 banks and processors, fintech startups, and other leading payment players around the globe. Among them are Nexi and Finaro in Europe, Comdata and Banesco in Americas, Lotte and JACCS in Asia, Network Int. and Equity Bank Group in MENA, and Ampol in Australia.
OpenWay’s Way4 software platform ensures a superb customer payment experience for card issuing, merchant acquiring, transaction switching, and digital wallets. With its flexibility and scalability backed by an experienced global team, Way4 empowers quick innovations and secures leadership for OpenWay clients worldwide.
Our team is known for our commitments to client’s successes. Together with clients and partners, we are collaborating together, creating an effective system on handling every project with genuine passion and creativity. We aim to continuously revolutionize payment industry while also providing creative and rewarding working platform. Let's be part of our amazing team!
