Assistant Operation Manager

The Assistant Operations Manager is responsible for all aspects of operations at the property, day-to-day staff management, finance and members satisfaction. You should be an ambassador for the Outpost brand, be a part of our community, provide leadership, strategic planning to the operations department, ensure operational excellence and maximize our operational profits.

You will be responsible for managing the properties and overall property targets to deliver an excellent member experience.

Responsibilities include :

• Assist in overseeing & is accountability for the operations of the entire property.
• Supervise and coordinate the teams of housekeeping, maintenance & assist in supervising & coordinating front desk on a day to day basis.
• Works with Experince & Community team to set up functions/events & assist in ensuring a strong community is present.
• Assist in working with Accounting ensures all expenses & revenue is properly documented.
• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.
• Handles guest complaints and ensuring best guest experience
• Ensures property & assets are kept up to standard & are maintended
• Develop, implement and review operational standards, policies and procedures.
• Ensure full compliance to SOPs, policies, procedures and service standards.
• Assist HR with recruiting, hiring and payroll when necessary.
• Help promote a company culture that encourages top performance and high morale.
• Assists the GM with budgeting, reporting, planning, and auditing.
• Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
• High attention to detail and accuracy.
• Solution-oriented, highly resourceful, with exceptional follow-through.
• Able to deal effectively with conflict and manage difficult employee relations situations.
• To fill in for basic duties of Operations Manager on their leave.