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Admissions Senior Officer - Apple Dev. Academy @BINUS-BSD

BINUS Group

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Deskripsi Pekerjaan

  • Serve as the primary contact for prospective applicants, responding to inquiries via email, phone, and social media
  • Guide applicants through the admission process, providing clear and accurate information about the academy's programs, requirements, and timelines
  • Create, maintain, and update FAQ resources and communication templets to ensure consistency in responses
  • Coordinate with internal teams to manage application processing and ensure smooth communication between candidates and admissions staff
  • Monitor and analyze common inquiries to suggest process improvements and enhance the admissions experience
  • Support event such as open houses, info sessions and outreach program to engage prospective applicants
  • Assist in tracking and reporting key admissions metrics, including inquiry trend and applicant feedback
  • Collaborate with marketing and external relations teams to ensure a consistent and engaging experience for prospective students
  • Handle escalations and complex inquiries with professionalism and problem-solving skills

Kualifikasi

  • Bachelor degree (S1) in Communication, Business, Education or related major
  • 3-5 years experience in customer service, admissions, or student support, preferably in an academic or tech-related environment
  • Strong communication skill
  • Fluent in English both oral and written is a must
  • Excellent in organizational and multitasking abilities with strong attention to detail
  • Ability to work independently and coordinate across multiple sites
  • Experience using CRM systems, ticketing platforms, or inquiry management tools is a plus
  • Passion for education, technology, and customer experience
  • Ability to adapt in a fast-paced and dynamic environment
  • Willing to be placed at BSD-Tangerang Selatan
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Tentang BINUS Group
Selengkapnya

BINUS is a well-known and fast growing institution that has been recognized nationally and internationally. In 2019, it was awarded for the second time as the #1 Indonesian Employer of Choice in Education by Korn Ferry - SWA We endeavor to achieve a conducive working & learning environment, with a family-friendly multicultural community. We are currently looking for qualified and committed fulltime employees to be part of our big family.

Industri
Education Administration Programs
Lokasi
Jakarta Barat, Indonesia
Ukuran Perusahaan
– employees
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