Account Manager
GoVisa (YC S22)
- Kontrak
- On-site • Jakarta Selatan
- Negotiable
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Deskripsi Pekerjaan
You will be responsible for providing expert visa guidance, managing client relationships, overseeing document validation, and leading a team of support staff. Your role is vital in ensuring a smooth, efficient, and professional visa process experience for our clients.
Key Responsibilities:
Visa Expertise & Client Support
- Provide accurate and up-to-date visa advice tailored to individual client needs.
- Address client queries and concerns with professionalism, care, and clarity.
- Stay updated with the latest immigration rules, documentation requirements, and processes.
Client Relationship Management
- Serve as the primary point of contact for clients throughout the visa process.
- Build and maintain strong, trust-based relationships with clients.
- Ensure timely follow-ups, updates, and feedback to maintain high customer satisfaction.
Document & Data Management
- Collect, review, and validate clients’ documents and data to ensure all requirements are met.
- Maintain accurate and organized records of all client interactions and documentation.
- Coordinate with clients and internal teams to resolve any documentation issues swiftly.
Team Leadership & Coordination
- Lead, manage, and motivate a team of support staff to ensure efficient service delivery.
- Coordinate with other internal departments to streamline the visa processing workflow.
- Provide guidance, training, and support to junior team members as needed.
Kualifikasi
Required Skills & Qualifications:
- Bachelor Degree
- Strong problem-solving, logical thinking, and analytical abilities.
- Excellent communication and interpersonal skills.
- Proven organizational skills with the ability to manage multiple tasks and priorities effectively.
- High attention to detail and accuracy, especially in handling sensitive documents.
- Prior experience in the travel, immigration, or customer service industry is preferred but not mandatory.
- Ability to work independently and collaboratively in a fast-paced environment.
Tips Menjaga Diri
Perusahaan dan Lowongan di Dealls tidak meminta data pribadi, informasi rekening, atau pungutan ketika melamar. Hindari juga lowongan Google Form / Grup Telegram tanpa keabsahan yang jelas.
Your Trusted Partner for a Hassle-Free Visa Experience.
GoVisa simplifies every step of the visa application process allowing Indonesian travelers can focus on their journey, not the paperwork. Our dedicated team ensures a smooth, reliable process for applying to Schengen, UK, US, Australia, and Asian destinations.
Whether you’re a student, a professional, or a family on holiday, with GoVisa, you get transparent guidance, timely updates, and personalized support — making travel more accessible and enjoyable for everyone. Let us handle the details so you can focus on exploring new places and creating lasting memories.
