Account Manager

HALO AI

Rekruter aktif 4j lalu

Penuh waktu
On-site • Jakarta Selatan

Min. 1 years of experience

Negotiable

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Rekruter aktif 4j lalu

Deskripsi Pekerjaan

Respond promptly and professionally to customer chats and inquiries across assigned communication channels.
Handle and resolve non-technical customer issues efficiently, ensuring customer satisfaction.
Act as the main point of contact for assigned accounts and provide consistent support.
Build, maintain, and strengthen long-term relationships with customers.
Understand customer needs and proactively offer appropriate solutions or recommendations.
Coordinate with internal teams when necessary to ensure smooth issue resolution.
Monitor customer feedback and identify opportunities to improve service quality and retention.
Ensure a positive customer experience aligned with Halo AI’s service standards.

Kualifikasi

1 - 2years of experience in account management, customer success, or customer support, preferably in a SaaS or AI-driven environment.
Strong written and verbal communication skills with the ability to respond promptly, professionally, and empathetically across multiple communication channels.
Proven ability to manage multiple accounts simultaneously while maintaining high service quality and attention to detail.
Excellent problem-solving and conflict-resolution skills, with a focus on handling non-technical customer issues efficiently.
Customer-centric mindset with a demonstrated ability to build, maintain, and strengthen long-term client relationships.
Ability to understand customer needs, identify opportunities, and proactively recommend appropriate soluti

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Tentang HALO AI

Selengkapnya

We’re a fast-growing start up on a mission to transform the future of customer service. With strong early traction, a solid product-market fit, and integration with WhatsApp. Our product has proven its value. Businesses are engaging. The demand is growing. Now, we’re scaling up — fast and big. Our Vision: We believe AI-powered communication will define the next decade of customer experience. HALO AI is not here to follow trends, we’re here to set the standard.

Industri

Ecommerce, SaaS, Service Industry

Lokasi

Jakarta Selatan, Indonesia

Ukuran Perusahaan

– employees

Budaya

Fast-Paced

Swift in handling new challenges and producing new ideas to improve

Adaptable

Our team is flexible and resilient in the face of adversities

Quality

We put great emphasis on preserving the high existing standard of our products/services