Software Engineer (Backend)
redBus
- Penuh waktu
- On-site • Jakarta Selatan
- Negotiable
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Deskripsi Pekerjaan
- Interact with end users to provide and process information in response to inquiries, concerns, and requests about products and services.
- Gather information and determine the issue by evaluating and analyzing the symptoms.
- Follow standard processes and procedures.
- Evaluate issues and escalate to relevant team(s) or department(s) if needed.
- Collaborate with other teams (Engineer, QA, Inventory, Product, and BD) to resolve issues.
- Stay updated with system information, changes, and releases.
- Tracks each issue to closure and monitors / collates the frequently occurring issues.
- Works with the relevant team to resolve or automate frequent concerns.
- Proactively interacts with regional teams/stakeholders to understand concerns.
Kualifikasi
- Excellent interpersonal and communication skills in Bahasa Indonesia and English, both written and verbal communication)
- Good aptitude.
- Good in writing complex SQL queries.
- Basic knowledge of a programming language/scripting language.
- Knowledge of relevant software computer applications and equipment.
- Strong problem-solving skills
- Effective listening and client-facing skills
Generic Competencies:
- Primary Skill - SQL, Mongo, and Oracle
- Any other programming/scripting language like Java, Net, Postman, Javascript
- Understanding of SDLC.
- Desired Prior working experience in technical support or related functions.
- SQL/ Oracle/ Mongo certified (optional)
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We are the world's largest online bus ticketing platform built in India. It’s an exciting journey to constantly dabble with ideas that transform bus travel for millions; the 8 million happy customers we’ve served so far and many more to come. We’re proud to be a part of go-MMT group (NASDAQ: MMYT). redBus has morphed into an Indian multinational with footprint in Singapore, Malaysia, Indonesia, Colombia, Peru and expanding into other geographies.
Millions of customers, over 70,000 routes, association with over 3000 reputed bus operators – our ecosystem offers a level of complexity and opportunity that the brightest minds will thrive on. Especially since we are changing the rules of the game. Future technologies drive not just our business, but help thousands of partners in the travel related ecosystem reinvent their service offerings.
Ours is a level playing field; ideas can come from anyone. If you have a good idea, nurture it, shape it into a product, service or experience – and see it go Live! For those of us who are restless to change the status quo, thrive on solving problems and like to be a part of a community – redBus is the destination.
Learn more about us by visiting our careers page @ redBus: https://www.redbus.in/careers
