Job Description
- Merchant Communication: Initiate and maintain regular communication with our network of merchants to foster strong relationships. Act as the primary point of contact for merchant inquiries, concerns, and feedback.
- Performance Monitoring: Monitor the performance of our merchants by analyzing key metrics
- Data Analysis: Utilize data and analytics tools to assess merchant performance and identify trends or anomalies.
- Problem Resolution: Address any issues or disputes that may arise between the company and merchants promptly and professionally. Collaborate with internal teams to find effective solutions.
- E-commerce Industry Knowledge: Stay informed about industry trends, best practices, and emerging technologies within the e-commerce sector. Share insights and knowledge with the team to help improve our merchant relationships.
Requirements
- Currently enrolled in a relevant undergraduate or graduate program.
- Strong passion for communication and relationship building.
- Basic understanding of the e-commerce industry and its key concepts.
- Excellent verbal and written communication skills.
- Analytical mindset with the ability to interpret data.
- Highly organized and detail-oriented.
- Ability to work both independently and collaboratively in a fast-paced environment.
- Proficiency in Microsoft Office Suite and data analysis tools is a plus.
Skills Needed
Problem Solving Skill
Analytical Thinking
Interpersonal Communication
English Communication (Written & Verbal)
About Akulaku Indonesia
Learn MoreAkulaku is a leading e-commerce platform and digital financial ecosystem in Southeast Asia, operating in Indonesia, the Philippines, Vietnam, and Malaysia. With a wide range of products and flexible payment options, Akulaku connects sellers with millions of buyers in the region. Through its digital financial services, Akulaku empowers individuals to conveniently manage their finances and access essential products. Committed to customer satisfaction, Akulaku continues to enhance its offerings, providing accessible e-commerce and financial solutions throughout Southeast Asia.
Industry
Financial Services
Location
Jakarta Pusat, Indonesia
Company Size
>100 employees
Culture
Innovative
We strive to constantly pursue innovation of our products and services
Adaptable
Our team is flexible and resilient in the face of adversities
Collaborative
Here, we work together to make the dream work