- Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems, implementation new technology or resolve issues.
- Provide support, including procedural documentation and relevant reports.
- Support new technology implementation.
- Provided guidance regarding data sources, product development, and problem solving.
- Testing test scenarios, test cases, coordinating for SIT/UAT, providing SIT/UAT Support and resolving functional and technical issues.
- Technical knowledge of Java and PL/SQL is a MUST.
- Have knowledge in Oracle Database and any other computer software.
- Bachelor's Degree Graduate in Engineering (Computer, Electrical Industrial), Computer Science, Information Technology or equivalent. Fresh graduate are welcome.
- Excellent interpersonal, written, and oral communication skills in Bahasa Indonesia. English knowledge is a plus point.
- Excellent listening skills and the ability to ask probing questions, and understand concerns.
- Willing to work in shifts is a must.
- Ready to work in night shift.
- Must possess strong will towards identifying, analyzing, and closing problems raised in the software.
- Excellent listening and questioning skills, combined with the ability to interact confidently, professional and friendly attitude with clients/customer to establish what the problem is and explain the solution over the phone or face-to-face.
- Must possess and be able to demonstrate strong influencing and closing skills.
- Previous experience in Core Banking Support is a plus.
PT Midas Daya Teknologi ("Midas") is an IT Consulting, Product and Services company.
Our area of business varies is providing expert Consulting Services, Professional Services, Application Development, Infrastructure Management, Big Data Solutions, IoT Solutions, Project Management, Core Banking Solution, and Post Live managed services support.
We are also official partner with Oracle as we have deep knowledge and experience in implementing Oracle FLEXCUBE core banking (Oracle FLEXCUBE Retail or OFCR, Oracle FLEXCUBE Universal Banking Solution, Oracle FLEXCUBE Direct Banking).
Midas have its offices in India, Malaysia, Bangladesh, Singapore, and New Zealand.
Company Name : PT Midas Daya Teknologi
Email : [email protected]
Phone : +6221-5290-1021
Website : www.midasteknologi.com
LinkedIn Page : https://www.linkedin.com/company/pt-midas-daya-teknologi/