We are looking for an E-commerce Executive to be part of our growing team! As an E-Commerce Executive, you will play a vital role in driving online sales and ensuring a seamless shopping experience for customers by managing and optimizing the online sales and operations of Torch’s e-commerce platform. Your effort contribute to the brand's online visibility, customer satisfaction, and overall business success in the digital landscape.
- E-commerce Strategy: Develop and implement the e-commerce strategy in alignment with the overall business goals and objectives.
- Website Management: Oversee the day-to-day operations of the e-commerce website, ensuring it is functional, user-friendly, and up-to-date.
- Product Management: Manage the product catalog, including adding new products, updating product information, and optimizing product listings for SEO.
- Merchandising: Plan and execute online visual merchandising strategies to maximize product visibility, cross-selling, and upselling opportunities.
- Inventory Management: Monitor and manage e-commerce inventory levels, ensuring product availability, and minimizing out-of-stock situations.
- Pricing and Promotions: Collaborate with marketing teams to plan and execute pricing strategies, discounts, and promotions to drive sales and maintain profitability.
- Content Management: Ensure that product descriptions, images, and other content are accurate, compelling, and aligned with the brand's tone and style.
- User Experience (UX): Continuously improve the user experience by identifying and addressing pain points, optimizing navigation, and enhancing the checkout process.
- Customer Support: Coordinate customer support and handle inquiries, complaints, and returns related to online orders.
- Analytics and Reporting: Analyze e-commerce performance metrics (e.g., conversion rate, bounce rate, traffic, and sales) to identify trends and opportunities for improvement.
- SEO and SEM: Implement search engine optimization (SEO) and search engine marketing (SEM) strategies to increase organic and paid traffic to the website.
- Mobile Optimization: Ensure the e-commerce platform is optimized for mobile devices to cater to the growing mobile shopping trend.
- Payment Processing: Manage online payment gateways and ensure smooth and secure payment processing for customers.
- Customer Retention: Develop and execute strategies to enhance customer loyalty, including email marketing, loyalty programs, and post-purchase engagement.
- Competitor Analysis: Monitor the competitive landscape and stay updated on industry trends to maintain a competitive edge.
- Educational Background: A bachelor's degree in marketing, e-commerce, business administration, or a related field is typically preferred.
- Experience: 1-2 years of experience in e-commerce, digital marketing, or online retail management is highly valuable (fresh graduates are welcomed to apply)
- Technical Skills: Proficiency in e-commerce platforms (e.g., Shopee, Tiktok, Lazada, Zalora, etc), content management systems, and analytics tools.
- Digital Marketing Knowledge: Familiarity with digital marketing principles, including SEO, SEM, email marketing, and social media advertising.
- Data Analysis: Strong analytical skills to interpret e-commerce metrics and make data-driven decisions.
- Customer-Centric Approach: A focus on providing an exceptional online shopping experience for customers.
- Project Management: Effective project management skills to oversee multiple aspects of e-commerce operations.
- Detail-Oriented: A keen eye for detail to ensure accuracy in product listings, pricing, and content.
- Communication Skills: Strong communication skills to collaborate with cross-functional teams and provide excellent customer support.
- Adaptability: The ability to adapt to changing e-commerce trends and technologies.
- Legal and Compliance Knowledge: Understanding of e-commerce regulations, including data privacy and consumer protection laws.
Torch is a rapidly growing startup company in the Fashion & Apparel Industry, specializing as a local brand enabler. Founded in 2015 by Ben Wirawan and Hanafi Salman, Torch aims to provide innovative and practical travel products, including bags and accessories, to solve common challenges faced by travelers. With functional features, stylish designs, and lightweight yet durable materials, Torch not only fulfills travel needs but also extends its reach to everyday activities such as urban commuting, studying, and work, offering convenience and problem-solving solutions.