E-commerce Executive (Marketplace)

Job Overview

We are looking for an E-commerce Executive to be part of our growing team! As an E-Commerce Executive, you will play a vital role in driving online sales and ensuring a seamless shopping experience for customers by managing and optimizing the online sales and operations of Torch’s e-commerce platform. Your effort contribute to the brand's online visibility, customer satisfaction, and overall business success in the digital landscape.

Job Role:

1. E-commerce Strategy: Develop and implement the e-commerce strategy in alignment with the overall business goals and objectives.
2. Website Management: Oversee the day-to-day operations of the e-commerce website, ensuring it is functional, user-friendly, and up-to-date.
3. Product Management: Manage the product catalog, including adding new products, updating product information, and optimizing product listings for SEO.
4. Merchandising: Plan and execute online visual merchandising strategies to maximize product visibility, cross-selling, and upselling opportunities.
5. Inventory Management: Monitor and manage e-commerce inventory levels, ensuring product availability, and minimizing out-of-stock situations.
6. Pricing and Promotions: Collaborate with marketing teams to plan and execute pricing strategies, discounts, and promotions to drive sales and maintain profitability.
7. Content Management: Ensure that product descriptions, images, and other content are accurate, compelling, and aligned with the brand's tone and style.
8. User Experience (UX): Continuously improve the user experience by identifying and addressing pain points, optimizing navigation, and enhancing the checkout process.
9. Customer Support: Coordinate customer support and handle inquiries, complaints, and returns related to online orders.
10. Analytics and Reporting: Analyze e-commerce performance metrics (e.g., conversion rate, bounce rate, traffic, and sales) to identify trends and opportunities for improvement.
11. SEO and SEM: Implement search engine optimization (SEO) and search engine marketing (SEM) strategies to increase organic and paid traffic to the website.
12. Mobile Optimization: Ensure the e-commerce platform is optimized for mobile devices to cater to the growing mobile shopping trend.
13. Payment Processing: Manage online payment gateways and ensure smooth and secure payment processing for customers.
14. Customer Retention: Develop and execute strategies to enhance customer loyalty, including email marketing, loyalty programs, and post-purchase engagement.
15. Competitor Analysis: Monitor the competitive landscape and stay updated on industry trends to maintain a competitive edge.

Job Qualifications:

1. Educational Background: A bachelor's degree in marketing, e-commerce, business administration, or a related field is typically preferred.
2. Experience: 1-2 years of experience in e-commerce, digital marketing, or online retail management is highly valuable (fresh graduates are welcomed to apply)
3. Technical Skills: Proficiency in e-commerce platforms (e.g., Shopee, Tiktok, Lazada, Zalora, etc), content management systems, and analytics tools.
4. Digital Marketing Knowledge: Familiarity with digital marketing principles, including SEO, SEM, email marketing, and social media advertising.
5. Data Analysis: Strong analytical skills to interpret e-commerce metrics and make data-driven decisions.
6. Customer-Centric Approach: A focus on providing an exceptional online shopping experience for customers.
7. Project Management: Effective project management skills to oversee multiple aspects of e-commerce operations.
8. Detail-Oriented: A keen eye for detail to ensure accuracy in product listings, pricing, and content.
9. Communication Skills: Strong communication skills to collaborate with cross-functional teams and provide excellent customer support.
10. Adaptability: The ability to adapt to changing e-commerce trends and technologies.
11. Legal and Compliance Knowledge: Understanding of e-commerce regulations, including data privacy and consumer protection laws.