We are on a hunt for an E-Commerce Assistant Manager to join our growing team! As an E-Commerce Assistant Manager, you will be responsible for managing and growing the online sales channel. This position involves overseeing various aspects of e-commerce operations to ensure a seamless shopping experience for customers.
- E-Commerce Strategy: Assist in the development and execution of e-commerce strategies that align with the brand's goals and objectives.
- E-Commerce Management: Oversee the day-to-day operations of the e-commerce website, ensuring it is user-friendly, functional, and up to date.
- Product Listings: Manage product listings, including descriptions, images, and pricing, to maintain accuracy and consistency.
- Digital Marketing: Collaborate with the marketing team to plan and implement digital marketing strategies, including SEO, SEM, email marketing, and social media advertising.
- Sales Performance: Monitor and analyze online sales performance, identifying areas for improvement and implementing strategies to increase sales and revenue.
- Customer Experience: Enhance the online shopping experience to improve customer satisfaction and loyalty, including handling customer inquiries and issues promptly and professionally.
- Inventory Management: Collaborate with the inventory teams to ensure product availability, track stock levels, and implement inventory control measures.
- Analytics and Reporting: Analyze e-commerce data to track website performance, customer behavior, and sales trends. Generate reports and make data-driven decisions.
- Content Management: Oversee the creation and management of content, including product images, descriptions, and videos, to engage customers effectively.
- Security and Compliance: Ensure the security of customer data and compliance with e-commerce regulations and standards.
- Team Leadership: Lead and motivate a team of e-commerce and customer service professionals, providing guidance and setting clear goals.
- Bachelor's degree in Business, Marketing, E-Commerce, or a related field. Relevant certifications or coursework in e-commerce can be beneficial.
- Min. 2 years of experience in leading e-commerce and digital marketing team. Someone with a strong understanding of the fashion retail industry is preferred.
- Proficiency in e-commerce software and platforms (e.g. Tokopedia, Shopee, etc), as well as digital marketing tools.
- Strong analytical and data interpretation skills to make data-driven decisions.
- Leadership and team management skills to lead and motivate the e-commerce team effectively.
- Excellent communication and collaboration skills to work with cross-functional teams.
- Strong project management skills to plan and execute e-commerce strategies and initiatives.
- Adaptability to evolving e-commerce technologies and trends.
- Knowledge of fashion industry trends and consumer behavior related to online shopping.
Torch is a rapidly growing startup company in the Fashion & Apparel Industry, specializing as a local brand enabler. Founded in 2015 by Ben Wirawan and Hanafi Salman, Torch aims to provide innovative and practical travel products, including bags and accessories, to solve common challenges faced by travelers. With functional features, stylish designs, and lightweight yet durable materials, Torch not only fulfills travel needs but also extends its reach to everyday activities such as urban commuting, studying, and work, offering convenience and problem-solving solutions.