E-Commerce Assistant Manager

Job Overview:

We are on a hunt for an E-Commerce Assistant Manager to join our growing team! As an E-Commerce Assistant Manager, you will be responsible for managing and growing the online sales channel. This position involves overseeing various aspects of e-commerce operations to ensure a seamless shopping experience for customers. 

Job Description:

1. E-Commerce Strategy: Assist in the development and execution of e-commerce strategies that align with the brand's goals and objectives.
2. E-Commerce Management: Oversee the day-to-day operations of the e-commerce website, ensuring it is user-friendly, functional, and up to date.
3. Product Listings: Manage product listings, including descriptions, images, and pricing, to maintain accuracy and consistency.
4. Digital Marketing: Collaborate with the marketing team to plan and implement digital marketing strategies, including SEO, SEM, email marketing, and social media advertising.
5. Sales Performance: Monitor and analyze online sales performance, identifying areas for improvement and implementing strategies to increase sales and revenue.
6. Customer Experience: Enhance the online shopping experience to improve customer satisfaction and loyalty, including handling customer inquiries and issues promptly and professionally.
7. Inventory Management: Collaborate with the inventory teams to ensure product availability, track stock levels, and implement inventory control measures.
8. Analytics and Reporting: Analyze e-commerce data to track website performance, customer behavior, and sales trends. Generate reports and make data-driven decisions.
9. Content Management: Oversee the creation and management of content, including product images, descriptions, and videos, to engage customers effectively.
10. Security and Compliance: Ensure the security of customer data and compliance with e-commerce regulations and standards.
11. Team Leadership: Lead and motivate a team of e-commerce and customer service professionals, providing guidance and setting clear goals.

Job Qualifications:

1. Bachelor's degree in Business, Marketing, E-Commerce, or a related field. Relevant certifications or coursework in e-commerce can be beneficial.
2. Min. 2 years of experience in leading e-commerce and digital marketing team. Someone with a strong understanding of the fashion retail industry is preferred.
3. Proficiency in e-commerce software and platforms (e.g. Tokopedia, Shopee, etc), as well as digital marketing tools.
4. Strong analytical and data interpretation skills to make data-driven decisions.
5. Leadership and team management skills to lead and motivate the e-commerce team effectively.
6. Target-oriented.
7. Excellent communication and collaboration skills to work with cross-functional teams.
8. Strong project management skills to plan and execute e-commerce strategies and initiatives.
9. Adaptability to evolving e-commerce technologies and trends.
10. Knowledge of fashion industry trends and consumer behavior related to online shopping.