Operations Manager
Wilopo Cargo
- Penuh waktu
- On-site • Jakarta Utara
- Negotiable
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Deskripsi Pekerjaan
- Supervise and enhance the Customer Service team for prompt issue resolution and customer satisfaction.
- Oversee the entire import process, ensuring compliance with international trade regulations and efficient handling of import documentation and customs clearance.
- Manage supplier and logistics provider relationships to optimize import operations.
- Ensure efficient warehouse operations, including receiving, storing, and distributing products.
- Collaborate with Product Management to align import operations with product launch timelines.
- Identify and implement process improvements across customer service, import, and warehouse operations.
- Lead, motivate, and develop a high-performing operations team, conducting performance evaluations and fostering a positive work environment.
- Monitor key performance indicators (KPIs) and generate regular reports for senior management.
- Effectively allocate resources to meet operational goals and objectives.
Kualifikasi
- Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, Industrial Management, or a related field.
- Minimum of 6 years of experience in operations management, with at least 4 years in a team leadership role.
- Proven experience in managing customer service, import operations, and warehouse teams.
- Strong leadership, organizational, and multitasking skills.
- In-depth knowledge of import/export regulations and logistics.
- Proficiency in warehouse management systems (WMS)
- Strong analytical, problem-solving, communication, and interpersonal skills.
- Ability to work in a fast-paced environment and handle high-pressure situations.
- Proficiency in English.
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Wilopo Cargo is the leading forwarder company in Indonesia. We help shipment from China or many people used to call it Import. We are here to facilitate all of Your import problems by providing customers with easiest ways, security, and fast delivery. Wilopo Cargo as a forwarding company, was first launched in Indonesia since 2019. Now we have developed and can assist Indonesian people for the import from China. Wilopo Cargo provides Less Container Loaded service (LCL), Full Container Loaded (FCL), and Payment Service in RMB. More than 10 years experienced and has served more than 10.000 customers, we guarantee satisfaction to all of our customer Wilopo Cargo team is rapidly expanding and we constantly hire multitalented people who have passion and drive to become part of a fast-moving and dynamic team.
